Services Coordinator - Digital Case Management and eDiscovery - European Commission (FGIV, Brussels)

About this position

The summary below is published by European Commission on the official vacancy notice. Our own analysis — salary realism, comparable openings, career trajectory, language profile — follows further down the page.

Key responsibilities

According to the vacancy notice, the role centres on the following duties:

• Coordinating the delivery of services agreed between DG CNECT and DG COMP
• Participating in DG CNECT activities relating to the use of shared services
• Supporting adoption of services by Digital Markets Act and Digital Services Act investigation teams
• Coordinating business requests, testing activities, release preparation, enhancements and operational support for case-management service
• Supporting management and coordination of eDiscovery service across platform provider, IT teams, service operators and business representatives
• Coordinating setup and operation of eDiscovery cases from initial request to data ready for review
• Ensuring case data is ingested, indexed, processed and quality-checked
• Coordinating user and access administration, onboarding, training and workspace administration

Are you eligible?

Check these requirements from the notice before investing time in an application:

• Education: Completed university degree of at least three years; either a degree in information technology, information systems or related field, OR a degree in law
• Experience: One of the following: experience delivering or managing ICT services in a legal, regulatory or enforcement environment; OR hands-on experience using, supporting or delivering IT services and digital tools in a legal, regulatory or enforcement environment. Additionally: sound understanding of investigation and case teams work including evidence handling and document review; experience working dire…
• Languages: English (C1)
• Key skills: Understanding of investigation and case teams work, evidence handling, document review, procedural requirements and operational deadlines, Working directly with legal and business users and translating needs into operational and technical requirements, Coordinating IT services in cooperation with business and technical teams, eDiscovery, document-review, search or comparable case-support platforms knowledge including workspace setup, data ingestion, indexing, processing, review configuration and platform administration, Project-management discipline and structured approach to planning, risks, dependencies, documentation and reporting, Excellent communication, facilitation and stakeholder-management skills, Strong sense of ownership and ability to follow operational issues through to resolution, Knowledge of EU AI Act and Commission's AI governance framework, Full professional command of English
• Eligibility: Citizen of a Member State of the EU and enjoy full rights as a citizen; have fulfilled any obligations imposed by applicable laws concerning military service; physically fit to perform the duties; produce appropriate character references; have passed an EPSO CAST in Function Group IV or be registered in EPSO CAST database

Selection process

The notice describes the following selection steps:

• Register in EPSO CAST Permanent database if not already registered
• Submit CV and completed application form in single PDF to [email protected]

Contract and working arrangements

Contract duration: Contract Type 3b.

Hiring unit: Unit D1 - Coordination and Regulatory Compliance, Directorate-General for Communications Networks, Content and Technolo….

Position details

Reference

EC-2026-CNECT-526209

Directorate-General

Connect - Communications Networks, Content and Technology

Vacancy Notice

Download PDF

Last Verified

15 September 2026

Position overview

This is the official EU Careers listing for Services Coordinator - Digital Case Management and eDiscovery at European Commission based in Brussels at the FGIV grade level (Contract Agent). The vacancy reference is EC-2026-CNECT-526209. It is hosted by Connect - Communications Networks, Content and Technology, the Directorate-General responsible for this policy area. The role falls under the Information Technology domain.

Services Coordinator – Digital Case Management and eDiscovery

in the Directorate-General for Communications Networks, Content and Technology (DG CONNECT)

Job title: Services Coordinator – Digital Case Management and eDiscovery

Domain: ICT, case management, investigation support

Where : Unit D1 - Coordination and Regulatory Compliance - Brussels

Function Group : FG IV

Contract Type : 3b

Express your interest until : 25.09.2026 - 12.00 (noon, Brussels time)

WE ARE

DG CNECT supports the digital transformation of our economy and society and conceives and implements the policies required to foster the internal market, make Europe fit for the Digital age and technological autonomy.

Directorate D is in charge of the implementation of the Digital Services Act (DSA) and Digital Markets Act (DMA) – two major new regulatory frameworks for online platforms and other intermediaries that are enforced directly by the European Commission.

With these new regulatory powers, the Commission supervises the systems and processes that such online platforms put into place to assess and mitigate systemic risks on their platforms. The risk categories prescribed in the law include those linked to the dissemination of illegal content, risks linked to gender-based violence online, the protection of fundamental rights, including freedom of expression online, as well as risks linked to civic discourse and elections, and risks linked to physical and mental health, especially for minors.

Unit CNECT.D.1 ensures legal consistency and procedural robustness across the DSA and DMA frameworks. It is also the “first door” of entry for regulated entities under the DSA, as it is responsible for the designation process of Very Large Online Platforms and Search Engines and for the design, implementation, and administration of the DSA Supervisory Fee. The team frequently interacts with external stakeholders, including the regulated entities, civil society actors and academics, as well as works closely with Member States, regulatory authorities and other bodies with relevant expertise as well as relevant third countries and international organizations (Reference: EC-CNECT-2026-526209)

DG CNECT and the Directorate-General for Competition (DG COMP) work together to support the enforcement of the Digital Markets Act and the Digital Services Act. Under a cooperation agreement between the two departments, DG CNECT uses digital case-management and eDiscovery services operated by DG COMP. These services support the secure management, processing, search and review of large volumes of information required for regulatory investigations.

The successful candidate will work closely with business teams and IT teams in both departments. The role will help ensure that users receive a reliable, coordinated and high-quality service.

WE PROPOSE

We propose an exciting and challenging opportunity for a talented and motivated colleague who will serve as a full-time Services Coordinator to support the delivery, adoption and day-to-day operation of digital case management and eDiscovery services used for Digital Markets Act and Digital Services Act investigations.

The successful candidate will act as the principal working-level contact for DG CNECT within the shared service and will coordinate activities involving users, business representatives, IT teams, and service operators.

The main responsibilities will include:

coordinating the delivery of the services agreed between DG CNECT and DG COMP;

participating in DG CNECT activities relating to the use of the shared services;

supporting the adoption of the services by Digital Markets Act and Digital Services Act investigation teams;

coordinating business requests, testing activities, release preparation, enhancements and operational support relating to the case-management service;

supporting the management and coordination of the eDiscovery service across the platform provider, IT teams, service operators and business representatives;

coordinating the setup and operation of eDiscovery cases, from the initial request to the point at which the data is ready for review;

helping ensure that case data is ingested, indexed, processed and quality-checked so that it is complete, reliable and searchable;

coordinating user and access administration, onboarding, training and general workspace administration; (Reference: EC-CNECT-2026-526209)

providing or coordinating first-line functional support and following up technical issues with the appropriate expert teams;

preparing consumption, usage and cost reports to support the management of the pay-as-you-go service model;

identifying capacity, performance and scheduling pressures at an early stage;

coordinating priorities and timelines where DG CNECT requirements compete with other investigation demands;

maintaining operational procedures, service documentation and reporting on service usage and performance.

The Services Coordinator will not be expected to resolve every specialised technical or data-processing issue personally. The role will coordinate the work of the relevant experts and ensure that requests, incidents and operational activities are followed through to completion.

WE LOOK FOR

We are looking for a service coordinator with a strong understanding of legal and regulatory investigations, combined with practical experience in digital service delivery.

The ideal candidate will have a completed university degree and one of the following profiles:

a degree in information technology, information systems or a related field, combined with experience delivering or managing ICT services in a legal, regulatory or enforcement environment.

a degree in law, combined with hands-on experience using, supporting or delivering IT services and digital tools in a legal, regulatory or enforcement environment; or

In either case, the candidate should demonstrate:

a sound understanding of how investigation and case teams work, including evidence handling, document review, procedural requirements and operational deadlines;

experience working directly with legal and business users, understanding their needs and translating them into clear operational and technical requirements;

practical experience coordinating IT services in cooperation with business and technical teams, including following up business requests, testing activities, releases, incidents and support matters;

hands-on knowledge of eDiscovery, document-review, search or comparable case-support platforms, including practical understanding of workspace setup, data ingestion, indexing, (Reference: EC-CNECT-2026-526209)

processing, review configuration and platform administration, monitoring service usage and costs;

strong project-management discipline and a structured approach to planning, risks, dependencies, documentation and reporting, with excellent communication, facilitation and stakeholder-management skills, and a strong sense of ownership and the ability to follow operational issues through to resolution;

knowledge of the EU AI Act and the Commission’s AI governance framework, with the ability to apply these requirements proportionately in an operational setting;

full professional command of English.

Knowledge of a recognized project-management methodology would be an advantage.

The role requires the ability to operate seamlessly and efficiently across a complex legal, technical and multi-departmental environment. The successful candidate must combine legal and business understanding with sufficient technical fluency to work confidently between investigation teams and IT specialists, translate operational needs into service requirements, and coordinate their delivery.

Technical e.g. software-development expertise is not required. However, the candidate must be able to understand digital services, data-processing workflows, eDiscovery processes and AI-related constraints sufficiently well to support their effective and compliant use in complex investigations.

HOW TO EXPRESS YOUR INTEREST?

With a view to guaranteeing equal access to all, the Commission recruits from an open database of spontaneous applications. The present call for interests aims at helping the recruiters to identify potentially interested candidates within this database.

In practice, to express your interest, please follow the subsequent two steps:

1. If you are not registered yet in the open EPSO database, please do so at the following address: CAST Permanent . Please select under selection procedures for contract agent the

CAST permanent profile that best suits your education and experience.

2. You should send your documents in a single pdf in the following order: 1. your CV 2. completed application form. Please send these documents by the publication deadline to [email protected]

indicating the reference EC-2026-CNECT-526209 in the subject.

No applications will be accepted after the publication deadline. (Reference: EC-CNECT-2026-526209)

ANNEX

1. Selection

 Am I eligible to apply?

You must meet the following eligibility criteria when you validate your application :

Our rules provide that you can only be recruited as a contract agent at the European Commission if you:

General criteria:

- Are a citizen of a Member State of the EU and enjoy full rights as a citizen;

- Have fulfilled any obligations imposed by applicable laws concerning military service;

- Are physically fit to perform the duties linked to the position;

- Produce the appropriate character references as to suitability for the performance of the duties.

- Have passed an EPSO CAST in the relevant Function Group for this position. At the stage of the application, it is sufficient to be registered in the EPSO CAST data base.

Qualifications:

(a) Have a level of education which corresponds to completed university studies of at least three years attested by a diploma.

Salary at this grade

Basic monthly salary at FGIV runs from €4,449 (step 1) to €5,034 (top step), giving an annual range of roughly €53,388 to €60,408 before tax and allowances. Steps increase automatically every two years; the figures here are taken from the salary grid in the EU Staff Regulations.

Eligible staff posted away from their country of nationality also receive an expatriation allowance worth 16% of basic salary (around €712 per month at step 1 of FGIV) together with household, dependent-child, and education allowances where applicable. Take-home pay is then adjusted by the country correction coefficient for Brussels. For a worked example see our correction coefficients guide and the EU salaries overview.

Application timeline

This vacancy was first listed on 10 September 2026, 5 days ago.

The application deadline is 25 September 2026, 9 days from today. Late applications are not accepted, so submit through the official EU Careers portal well in advance.

Last verified against the EU Careers feed on 15 September 2026.

Where to learn more

For full responsibilities, requirements, and career progression at FGIV see our FGIV grade page; for headcount, mission, and other open vacancies at European Commission see the European Commission institution page; for the cost of living, correction coefficient, and other postings in Brussels see our Brussels location page; for related vacancies in the Information Technology field browse our Information Technology domain page.

New to EU careers? Our beginner's guide walks through entry routes, EPSO competitions, and what to prepare. For application logistics see application tips and EPSO competitions.