IT Service Assistant - European Commission (AST1, Luxembourg)

About this position

The summary below is published by European Commission on the official vacancy notice. Our own analysis — salary realism, comparable openings, career trajectory, language profile — follows further down the page.

Key responsibilities

According to the vacancy notice, the role centres on the following duties:

• Developing, implementing, and maintaining OIL's IT solutions and ensuring their operational effectiveness
• Participate in pilots/proof of concepts in the realm of BIM and Digital Twins
• Providing L2/L3 assistance and support to business teams and end users of OIL's IT solutions
• Contributing to the Office's digital transformation initiatives, particularly in connection with the digitalisation of the JMO2 building

Are you eligible?

Check these requirements from the notice before investing time in an application:

• Education: Post-secondary education attested by a diploma, or secondary education attested by a diploma giving access to post-secondary education
• Experience: At least five years of relevant professional experience related to the nature of the position; or at least three years of appropriate professional experience if secondary education diploma is provided
• Languages: French (C1), English (C1)
• Key skills: Sound knowledge of IT quality standards, IT service delivery standards, information security, and IT governance best practices, Hands-on experience in managing IT projects using a recognized project management methodology, Strong analytical and problem-solving skills, Good understanding of web technologies and software architecture (including cloud), Experience in solution and systems architecture and design, Experience in Single-Sign on solutions and protocols, Experience in integration of systems via APIs (REST), Experience in the implementation and lifecycle management of digital solutions and services, applying ITIL methodology, Knowledge of user-centred design principles, Experience in user assistance and support services
• Eligibility: Citizen of a Member State of the EU and enjoy full rights as a citizen; have fulfilled any obligations imposed by applicable laws concerning military service; physically fit to perform the duties linked to the post; produce appropriate character references as to suitability for the performance of the duties

Selection process

The notice describes the following selection steps:

• Post published internally within the Commission, inter-institutionally, and brought to the attention of competition laureates

Contract and working arrangements

Contract duration: Temporary agent position.

Hiring unit: Unit OIL.02 - Communication – IT – Mail Service – Health and Safety at Work, Office for Infrastructure and Logistics, L….

Position details

Reference

OIL/COM/2026/1732

Directorate-General

OIL - Infrastructure and Logistics in Luxembourg

Vacancy Notice

Download PDF

Last Verified

15 September 2026

Position overview

This is the official EU Careers listing for IT Service Assistant at European Commission based in Luxembourg at the AST1 grade level (Temporary Agent). The vacancy reference is OIL/COM/2026/1732. It is hosted by OIL - Infrastructure and Logistics in Luxembourg, the Directorate-General responsible for this policy area. The role falls under the Information Technology domain.

MAKE A DIFFERENCE - JOIN THE EUROPEAN COMMISSION

Do you want to help shape the future of the European Union? Make the planet greener, promote a fairer society, or support businesses and innovation across the EU? Then come and work for the European Commission where you can really make a difference!

Commission staff are a diverse group of people, who are motivated to help make Europe – and the world – a better place. They come from the 27 Member States of the European Union. Different nationalities, backgrounds, languages and cultures make the Commission a vibrant and inclusive place to work.

WE OFFER GREAT JOBS AND GREAT WORKING CONDITIONS:

- Interesting and challenging jobs with plenty of opportunities for training and acquiring new skills and competencies throughout your whole career

- Opportunities to move between different policy areas throughout your career

- A package of flexible working conditions including the possibility of teleworking – we care about your work-life balance

- A competitive financial package, including comprehensive healthcare, accident and pension schemes

- A multilingual, multicultural workplace where personal and career development are strongly promoted

- Multilingual schools for your children

We recruit from a wide range of backgrounds and actively promote diversity and inclusion:

We do not only recruit political scientists and lawyers but are also looking for all kinds of profiles, including scientists, linguists, IT experts, data analysts and economists, as well as drivers and engineers.

We are committed to equal opportunities and to fostering a rich, diverse and inclusive working environment. We aim for our workforce to be representative of European society and strongly welcome applications from all qualified candidates. We actively seek to create a workplace where each staff member feels valued and respected, can give their best and can develop to their full potential. 2OIL/COM/2026/1732

To promote diversity and establish a geographically balanced pool of candidates, we strongly encourage applicants from Member States which are currently underrepresented in the European Commission workforce to apply. These Member States are currently Austria, the Czech Republic, Denmark, the Netherlands, Estonia, Finland, Germany, Ireland, Latvia, Luxembourg, Malta, Poland, Slovakia and Sweden 1. Recruitment will however remain strictly based on the merits of all applicants and no positions will be reserved for nationals of any specific Member State.

For more information ec.europa.eu/work-with-us

STAFF RECRUITED ON CONTRACTS

In addition to permanent officials, the European Commission offers non-permanent positions. There are two categories of non-permanent staff:

temporary agents are recruited to fill vacant positions for a set amount of time or

to perform highly specialised tasks.

contract agents may provide additional capacity in specialised fields where an

insufficient number of officials is available or carry out a number of administrative or manual tasks. They are generally recruited for fixed-term contracts (maximum 6 years in any EU Institution), but in some cases they can be offered contracts for an indefinite duration (in offices, agencies, delegations or representations).

For more information on different staff categories

1Please note that the list of underrepresented Member States may be subject to future amendment based on potential data changes over time.

3OIL/COM/2026/1732

Digital Systems IT Service Management Assistant

“Office for Infrastructure and Logistics" in Luxembourg

Selection reference: OIL /COM/ 202 6/1732

Domain : IT Service Assistant

Where : Unit OIL.02 - “Communication – IT – Mail Service – Health and Safety at Work”, Luxembourg

Staff category and Function Group : Temporary agent 2b –Assistant

Grade range: AST1 -3

Publication deadline : 22/09/2026 - 12.00 (Brussels time)

WE ARE

The Office for Infrastructure and Logistics in Luxembourg (OIL) is an administrative office employing approximately 430 staff members.

Our main mission is to provide all European Commission staff in Luxembourg with a safe and comfortable working environment and to ensure the implementation of social and logistical infrastructure services.

Our services are delivered in accordance with a quality-oriented approach and are also provided to other European institutions and bodies located in Luxembourg.

Unit OIL.02 consists of 48 staff members divided into two sectors. It is responsible for the management of the Mail Service, Document Management, IT, Communication Activities, and the implementation of the Occupational Health and Safety Policy at the Luxembourg site.

WE PROPOSE

OIL.02 is looking for a highly motivated, dynamic, and detail-oriented team member to contribute to

the efficient operation and continuous development of OIL’s IT systems as part of the Office’s digital

transformation projects.

The successful candidate will be responsible for, among other things:

- Developing, implementing, and maintaining OIL’s IT solutions and ensuring their operational

effectiveness;

- Participate in pilots/proof of concepts in the realm of BIM and Digital Twins;

- Providing L2/L3 assistance and support to business teams as well as end users of OIL’s IT

solutions;

- Contributing to the Office’s digital transformation initiatives, particularly in connection with

the digitalisation of the JMO2 building (BIM, Digital Twin, integration of information systems for the management and maintenance of buildings, systems dedicated to operational 4OIL/COM/2026/1732

technology (OT), Internet-of-Things (IoT), technical management of buildings, centralised technical management, amongst others).

This position is part of the “IT Solutions Delivery” team within Unit OIL.02 and requires close

collaboration with the management of the unit, the relevant Head of Sector, team members, OIL services, IT solution providers, users, and both internal and external stakeholders.

The selected candidate will join a motivated and committed team, working in a positive and collaborative environment.

WE LOOK FOR

OIL.02 is seeking a discreet, autonomous, and proactive colleague with at least five years of relevant professional experience related to the nature of the position.

The ideal candidate should demonstrate:

- Sound knowledge of IT quality standards, IT service delivery standards, information security, and IT governance best practices;

- Hands-on experience in managing IT projects using a recognized project management methodology;

- Strong analytical and problem-solving skills, with the ability to prioritize tasks and adhere to established procedures and processes;

- A good understanding of web technologies and software architecture (including cloud), as well as the ability to contribute to digital transformation projects;

- Experience in BIM, Digital Twins is a strong asset;

- Experience in solution and systems architecture and design;

- Experience in Single-Sign on solutions and protocols;

- Experience in integration of systems via APIs (REST);

- Experience in the implementation and lifecycle management of digital solutions and services, applying ITIL methodology;

- Knowledge of user-centred design principles;

- Experience in user assistance and support services;

- Experience with cloud technologies and related processes;

- Experience in Agile project management.

Practical experience in the following areas would be considered a valuable asset:

- BIM and Digital Twin;

- Building Management Systems (Integrated Workplace Management System (IWMS)/(CAFM)) and Computerised Maintenance Management Systems (CMMS).

Excellent command of French and English, both written and spoken, is required. 5OIL/COM/2026/1732

HOW TO EXPRESS YOUR INTEREST?

You should send your documents in a single pdf in the following order:

1. your CV

2. completed application form.

Please send these documents by the publication deadline to

OIL -02 -EXTERNAL [email protected]

indicating the selection reference OIL /COM/ 202 6/1732 in the subject.

No applications will be accepted after the publication deadline. 6OIL/COM/2026/1732

ANNEX

1. Selection

➢ Am I eligible to apply?

You must meet the following eligibility criteria when you validate your application :

Our rules provide that you can only be recruited as a temporary agent at the European Commission if you:

General criteria:

- Are a citizen of a Member State of the EU and enjoy full rights as a citizen

- Have fulfilled any obligations imposed by applicable laws concerning military service

- Are physically fit to perform the duties linked to the post

- Produce the appropriate character references as to suitability for the performance of the duties.

Qualifications:

In order to be recruited for this position, you must have at least

- a level of post -secondary education attested by a diploma, or

- a level of secondary education attested by a diploma giving access to post -secondary

education , and appropriate professional experience of at least three years .

Only qualifications issued or recognised as equivalent by EU Member State authorities (e.g. by the

Ministry of Education) will be accepted. Furthermore, before recruitment, you will be required to

provide the documents that corroborate the eligibility criteria (diplomas, certificates and other

supporting documents).

Languages:

have a thorough knowledge (minimum level C1) of one of the 24 official languages of the

EU 2

- AND a satisfactory knowledge (minimum level B2) of a second official language of the EU,

to the extent necessary for the performance of the duties.

➢ What about the selection steps?

The post was published internally within the Commission, inter -institutionally, and brought to the

attention of competition laureates.

Salary at this grade

Basic monthly salary at AST1 runs from €3,754 (step 1) to €4,248 (top step), giving an annual range of roughly €45,048 to €50,976 before tax and allowances. Steps increase automatically every two years; the figures here are taken from the salary grid in the EU Staff Regulations.

Eligible staff posted away from their country of nationality also receive an expatriation allowance worth 16% of basic salary (around €601 per month at step 1 of AST1) together with household, dependent-child, and education allowances where applicable. Take-home pay is then adjusted by the country correction coefficient for Luxembourg. For a worked example see our correction coefficients guide and the EU salaries overview.

Application timeline

This vacancy was first listed on 4 September 2026, 11 days ago.

The application deadline is 22 September 2026, 6 days from today. Late applications are not accepted, so submit through the official EU Careers portal well in advance.

Last verified against the EU Careers feed on 15 September 2026.

Where to learn more

For full responsibilities, requirements, and career progression at AST1 see our AST1 grade page; for headcount, mission, and other open vacancies at European Commission see the European Commission institution page; for the cost of living, correction coefficient, and other postings in Luxembourg see our Luxembourg location page; for related vacancies in the Information Technology field browse our Information Technology domain page.

New to EU careers? Our beginner's guide walks through entry routes, EPSO competitions, and what to prepare. For application logistics see application tips and EPSO competitions.