Administrative Agent - European Commission (FGII, Brussels)

About this position

The summary below is published by European Commission on the official vacancy notice. Our own analysis — salary realism, comparable openings, career trajectory, language profile — follows further down the page.

Key responsibilities

According to the vacancy notice, the role centres on the following duties:

• Information and assistance to insured staff
• Case handler for accident, occupational disease and subrogation files
• Management of deadlines
• Reimbursement of medical expenses
• Calculation of indemnities or amounts to be recuperated from third parties
• Analysis and management of complex and/or sensitive files
• Meet Joint Sickness Insurance Scheme (JSIS) members directly
• Deal with telephone calls, emails or equivalent and letters

Are you eligible?

Check these requirements from the notice before investing time in an application:

• Education: Post-secondary education attested by a diploma OR secondary education attested by a diploma giving access to post-secondary education
• Experience: Appropriate professional experience of at least three years (if secondary education only); previous relevant experience in high-quality customer service
• Languages: French or English (C1), French or English (the other one) (B2)
• Key skills: Good computer skills (Word, Excel, PowerPoint, Outlook), Willingness to invest in acquiring sufficient knowledge of Commission administrative procedures, Capacity to establish and maintain good relationships with JSIS members, colleagues and other services, High level of service orientation, Discretion, Flexibility, Professional conscientiousness, Understanding of strict rules on medical secret, Good analytical and organisational capability, High capacity to prioritise daily tasks
• Eligibility: Citizen of a Member State of the EU and enjoy full rights as a citizen; have fulfilled any obligations imposed by applicable laws concerning military service; physically fit to perform the duties linked to the position; produce appropriate character references as to suitability for the performance of the duties; have passed an EPSO CAST in Function Group II or be registered in the EPSO CAST datab…

Selection process

The notice describes the following selection steps:

• Registration in EPSO CAST database
• Submission of CV and completed application form
• Selection of candidates with appropriate profile from EPSO database
• Interview with selection panel

Contract and working arrangements

Contract duration: 1 year, may be renewed for a definite duration; if a second renewal is in the interest of the service, the contract will be for an indefinite duration.

Working arrangements: Place of employment will be in Brussels.

Hiring unit: Unit PMO.3 – Sickness Insurance I, Sector PMO.3.002 Accidents and Occupational Diseases, Paymaster Office (PMO), Europe….

Position details

Reference

EC/2026/PMO/183875

Directorate-General

PMO - Office for the Administration & Payment of Individual

Vacancy Notice

Download PDF

Last Verified

18 September 2026

Position overview

This is the official EU Careers listing for Administrative Agent at European Commission based in Brussels at the FGII grade level (Contract Agent). The vacancy reference is EC/2026/PMO/183875. It is hosted by PMO - Office for the Administration & Payment of Individual, the Directorate-General responsible for this policy area. The role falls under the Remuneration, Rights And Obligations domain.

Administrative agent

in in i in t he Paymaster Office (PMO) of the European

Commission

Job title : Administrative agent

Domain: Remunerations, Rights and Obligations

Where : Unit PMO.3 – Sickness Insurance I, Brussels

Function Gr oup : FG I I

Contract Type : 3a

Express your interest until : 25.09 .202 6 - 12.00 (noon, Brussels time )

WE ARE

The mission of the PMO (Paymaster Office or Office for the administration and payment of

individual entitlements) is to provide a high -quality and user -friendly service to beneficiaries by

promptly and accurately managing, determining and paying individual rights and expenses (e.g.,

salaries, pensions, sickness insurance reimbursements and mission expenses).

Unit PMO.3 “Sickness Insurance I” is one of the three units responsible for managing the Joint

Sickness Insurance Scheme (JSIS), which has almost 1 90.000 beneficiaries. The other two units are

in Luxembourg and Ispra. Unit PMO.3 is located in Brussels and consists of four sectors: (i)

Tariffication; (ii) Accidents and Occupational Diseases Insurance; (iii) Service to JSIS members, (iv)

Medical Authorisations, for a total of some 120 persons.

Sector PMO.3.002 "Accidents and Occupational Diseases" deals, amongst other things, with the

management of cases with reference to the legal basis of Article 73 of the Staff Regulations at an

interinstitutional level. It comprises 19 people supervised by 3 team leaders.

WE PROPOSE

PMO.3 is seeking to hire one Administrative Agent in the “Accident and Occupational Diseases”

sector PMO.3.002 .

Their main tasks include:

- Information and assistance to insured staff ;

- Case handler for accident, occupational disease and subrogation files;

- Management of deadline s;

- Reimbursement of medical expense s;

- Calculation of indemnities or amounts to be recuperated from third parties ;

- Analysis and management of complex and/or sensitive files .(Reference: Call for interest EC/2026/PMO/183875

As part of the multi -skilled nature of the job, she/he will be required to meet Joint Sickness

Insurance Scheme (JSIS) members directly, deal with telephone calls, emails or equivalent and

letters. With experience, they will be required to follow up specific files.

The tasks are very diverse and involve the use of different IT tools. Training will be provided on the

job.

The selected colleagues might also be requested, in the interest of the service, to work in one of

the Unit’s Sector, in particular within the Front Office. Such a position is highly rewarding, offering

the opportunity for the handler to provide help and support to our members, sometimes at crucial

moments in the life of our JSIS members. The effects of the work done are directly visible, which is

very rewarding on a human and intellectual level.

WE LOOK FOR

We are looking for an Administrative Agent.

The ideal profile for the job is:

- Previous relevant experience in high -quality customer service;

- Knowledge of the rules and regulatory framework of Joint Sickness Insurance Scheme

(JSIS 1) would be an asset ;

- Good computer skills (Word, Excel, PowerPoint, Outlook) and willingness to invest in

acquiring sufficient knowledge of the Commission administrative procedures;

Additionally, the selected candidate should demonstrate the following personal qualities:

- Capacity to establish and maintain a good relationship with JSIS members, colleagues and

with other services, feeling comfortable working in a team and collaborating positively with

colleagues inside and outside PMO;

- High level of service orientation, discretion, flexibility, and professional conscientiousness,

along with a solid understanding of the strict rules on medical secret;

- Good analytical and organisational capability, with high capacity to prioritise daily tasks;

- Proven ability to be proactive, take initiatives , propose pragmatic solutions and work in

autonomy ;

- High level of resilience and ability to work under pressure when necessary.

Operational knowledge of French or English is essential, and good knowledge of the other language

is a strong advantage. Knowledge of any other EU language is an asset.

Please note that the PMO places great importance to customer service. The selected candidate is

expected to be client -oriented and might be required, in the interest of the service, to work directly

with customers, for instance, in the front office team.

1JSIS

(Reference: Call for interest EC/2026/PMO/183875

PMO is working towards full alignment of the Joint Sickness Insurance Scheme across sites. Your

functions and job content are likely to evolve as a consequence of these endeavours.

The candidates are susceptible when needed by the service to provide support to other Sectors .

HOW TO EXPRESS YOUR INTEREST?

With a view to guarantee ing equal access to all, the Commission recruits from an open database of

spontaneous applications. The present call for interests aims at helping the recruiters to identify

potentially interested candidates within this database.

In practice, t o express your interest , please follow the subsequent two steps:

1. If you are not registered yet in the open EPSO database, please do so at the following

address: CAST Permanent . Please select under selection procedures for contract agent the

CAST permanent profile that best suits your education and experience.

2. You should send your documents in a single pdf in the following order:

1. your CV 2. completed application form.

Please send these documents by the publication deadline to PMO EPSO PUBLICATIONS

indicating the call for interest reference EC/2026/PMO/183875 in the subject .

No applications will be accepted after the publication deadline. (Reference: Call for interest EC/2026/PMO/183875

ANNEX

1. Selection

➢ Am I eligible to apply?

You must meet the following eligibility criteria when you validate your application :

Our rules provide that you can only be recruited as a contract agent at the European Commission if

you :

General criteria:

- Are a citizen of a Member State of the EU and enjoy full rights as a citizen ;

- Have fulfilled any obligations imposed by applicable laws concerning military service;

- Are physically fit to perform the duties linked to the pos ition ;

- Produce the appropriate character references as to suitability for the performance of the

duties .

- Have passed a n EPSO CAST in the relevant Function Group for this position . At the stage of

the application, it is sufficient to be registered in the EPSO CAST data base.

Qualifications:

(a) Have a level of post -secondary education attested by a diploma OR

(b) a level of secondary education attested by a diploma giving access to post -secondary

education, and appropriate professional experience of at least three years .

Only qualifications issued or recognised as equivalent by EU Member State authorities (e.g. by

the Ministry of Education) will be accepted.

Languages:

- have a thorough knowledge (minimum level C1) of one of the 24 official languages of the

EU 2

- AND have a satisfactory knowledge (minimum level B2) 3 of a second official language of

the EU , to the extent necessary for the performance of the duties.

➢ What about the selection steps?

The selecting unit chooses from the EPSO database 4 candidates with the appropriate profile and

invites them to an interview . For the interview a selection panel is set -up to assess the best

2The official languages of the European Union are: BG (Bulgarian), CS (Czech), DA (Danish), DE (German), EL (Greek), EN (English), ES (Spanish), ET (Estonian), FI (Finnish), FR (French), GA (Irish), HR (Croatian), HU (Hungarian), IT (Italian), LT (Lithuanian), LV (Latvian), MT (Maltese), NL (Dutch), PL (Polish), PT (Portuguese), RO (Romanian), SK (Slovak), SL (Slovenian), SV (Swedish). 3For details on language levels, please see the Common European Framework of Reference for Languages (https://europass.cedefop.europa.eu/en/resources/european -language -levels -cefr).

candidates. Due to the large volume of applications that we may receive only candidates selected

for the interview will be notified.

For operational reasons and in order to complete the selection procedure as quickly as possible in

the interest of the candidates and of the institution, the selection procedure will be carried out in

English and possibly in a second official language.

4Therefore, candidates who did not pass already a CAST on the level Function Group I I, should register their profile at this address: https://eu-careers.europa.eu/en/Cast-Permanent

2. Recruitment

The candidate selected for recruitment will be requested to provide documentary evidence in

support of the statements made in the database and, where relevant, the call for interest .

The successful candidate will be required to undergo a mandatory pre -recruitment medical check -

up carried out by the Commission.

➢ Type of contract and working conditions

The place of employment will be in Brussels .

The successful candidate will be engaged as a contract agent under Article 3(a) of the

Conditions of Employment of Other Servants , in function group FG II . General information on

Contract Agents can be found at this link .

The grade or proposed grade range , as well as the step in that grade , will be defined on the basis

of the candidates’ previous professional experience, in accordance with Commission Decision

C(201 7)6760 laying down the criteria applicable to classification in step on engagement .

The duration of the first contract will be 1 year . The contract may be renewed in the interest of

the service for a definite duration . If a second renewal of the contract is in the interest of the

service, the contract will be for an indefinite duration.

Salary at this grade

Basic monthly salary at FGII runs from €2,715 (step 1) to €3,072 (top step), giving an annual range of roughly €32,580 to €36,864 before tax and allowances. Steps increase automatically every two years; the figures here are taken from the salary grid in the EU Staff Regulations.

Eligible staff posted away from their country of nationality also receive an expatriation allowance worth 16% of basic salary (around €434 per month at step 1 of FGII) together with household, dependent-child, and education allowances where applicable. Take-home pay is then adjusted by the country correction coefficient for Brussels. For a worked example see our correction coefficients guide and the EU salaries overview.

Application timeline

This vacancy was first listed on 11 September 2026, 9 days ago.

The application deadline is 25 September 2026, 4 days from today. Late applications are not accepted, so submit through the official EU Careers portal well in advance.

Last verified against the EU Careers feed on 18 September 2026 (2 days ago).

Where to learn more

For full responsibilities, requirements, and career progression at FGII see our FGII grade page; for headcount, mission, and other open vacancies at European Commission see the European Commission institution page; for the cost of living, correction coefficient, and other postings in Brussels see our Brussels location page; for related vacancies in the Remuneration, Rights And Obligations field browse our Remuneration, Rights And Obligations domain page.

New to EU careers? Our beginner's guide walks through entry routes, EPSO competitions, and what to prepare. For application logistics see application tips and EPSO competitions.