Senior Agent – Operations Support (FGIV) - European Union Agency for Law Enforcement Cooperation (FGIV, The Hague)
About this position
The summary below is published by European Union Agency for Law Enforcement Cooperation on the official vacancy notice. Our own analysis — salary realism, comparable openings, career trajectory, language profile — follows further down the page.
_This selection procedure is intended to establish a reserve list of successful candidates. It is envisaged to start using the reserve list in Q3/Q4 of 2026._
_Europol retains the right to make use of the reserve list to select candidates for similar posts within the organisation, should business needs require so._
**1. Organisational context**
**Organisational setting:**
The post of Senior Agent – Operations Support is located in the Expertise & Stakeholder Management Units of European Serious and Organised Crime Centre (ESOCC) and The European Centre Against Migrant Smuggling (ECAMS), Operations Directorate.
The Operations Directorate hosts the following distinct Departments: Operational and Analysis Centre, European Serious Organised Crime Centre, European Cyber Crime Centre, European Counter Terrorism Centre, European Financial and Economic Crime Centre and European Centre Against Migrant Smuggling.
The Operations Directorate deals with the core business of Europol, improving the effectiveness and cooperation of the competent authorities in the Member States in preventing and combating serious and organised crime, as well as terrorism affecting the Member States. This requires close cooperation with the Liaison Bureaux at Europol and via them with the Operational Teams in the Member States.
Europol delivers a number of products and services to national law enforcement agencies to support them in their fight against international serious and organised crime, as well as terrorism.
**The European Serious Organised Crime Centre (ESOCC)** is responsible for ensuring the effective delivery of Europol’s tasks and objectives in supporting MS’ investigations of serious and organised crime.
The main tasks of ESOCC are to:
* Provide operational support to prioritised cases; * Support Member States investigations with expertise in digital domain and special tactics; * Support the EU Policy Cycle through the implementation of EMPACT priorities; * Support the development of the strategic intelligence picture on serious and organised crime.
**The European Centre Against Migrant Smuggling (ECAMS)** strengthens Europol’s capabilities to fight against organised migrant smuggling and human trafficking. ECAMS enhances strategic, operational and technical support to MS to prevent and combat migrant smuggling, working closely with key EU agencies such as Eurojust and Frontex. This initiative forms part of broader efforts to reinforce EU internal security by tackling complex, cross-border criminal networks while supporting the identification and protection of victims.
**Purpose of the post:**
The incumbent will support the planning, coordination, implementation and monitoring of operational activities and projects, ensuring effective delivery through timely reporting, stakeholder coordination and management of operational processes. The Senior Agent – Operations Support contributes to the development and implementation of data-driven and technology-enabled solutions by supporting cooperation with relevant internal and external stakeholders.
This will be achieved by supporting temporary agents and senior staff in the evaluation of the products and services before any external dissemination or use.
**Reporting lines:**
The incumbent reports to (Senior) Specialist/Head of Team.
**Job environment:**
This position might require participation in a shift system including weekends and nights as well as on-call duty.
**2. Functions and duties**
The incumbent carries out the following main functions and duties:
* Assist in the in planning and coordination of operational activities and initiatives; * Support temporary agents in engagement with private parties in developing technical solutions to support data driven investigations; * Develop and implement projects; * Monitor deliverables to ensure that time, cost and quality are within schedule and budget; support the coordination of resources and processes where applicable; * Regularly report progress and status; prepare and present management reports; address issues and escalate to management for resolution where necessary; * Draft operations-related documentation and produce written assignments; * Assist with or carry out research on assigned topics related to ongoing initiatives; * Perform any other duties in the area of competence as assigned by line management.
**3. Requirements - Eligibility criteria**
**a. Candidates must**
* Be a national of one of the Member States of the European Union and enjoy full rights as a citizen; * Have fulfilled any obligations imposed by the applicable laws on military service; * Produce appropriate character references as to his or her suitability for the performance of the duties; * Be physically fit to perform the duties pertaining to the position (prior to appointment the successful candidate will be medically examined by one of the institution’s medical officers in order that the institution may be satisfied that the candidate fulfils the requirements of Article 12(2)(d) of the Conditions of Employment of Other Servants of the European Union (CEOS); * Produce evidence of a thorough knowledge of one of the languages of the Union and a satisfactory knowledge of another language of the Union to the extent necessary for the performance of the duties.
**b. Candidates must**
* Have a level of education which corresponds to completed university studies attested by a diploma when the normal period of university education is 3 years or more.
**OR** * Have professional training of an equivalent level, and after having completed the training, at least the number of years of relevant professional experience as indicated below:
**Duration of professional training Additional professional experience required for equivalency**
More than 6 months and up to 1 year 3 years
More than 1 year and up to 2 years 2 years
More than 2 years 1 year
**4. Requirements - Selection criteria**
**a. Professional experience**
**Essential:**
* Experience in supporting the planning, coordination and implementation of activities or projects in the area of Justice and Home Affairs **(candidates are requested to provide examples in their application form);** * Experience in stakeholder coordination and cooperation; * Experience in supporting operational activities through the effective use of technological and/or data-driven solutions **(candidates are requested to provide examples of the solutions used);** * Experience in drafting and presenting reports and other documentation.
**Desirable:**
* Experience working in an international organisation or international working environment; * Experience working in law enforcement in particular in the area of serious and organised crime; * Experience in analysing decentralised data systems (e.g. Digital asset analysis, Blockchain analytics)
**b. Professional knowledge**
**Essential:**
* Ability to support the planning, implementation, monitoring, and delivery of projects; * Ability to collect, analyse, structure, and communicate information; * Knowledge of Europol’s legal framework, particularly in relation to cooperation with third parties; * Knowledge of data protection principles applicable to Europol.
**Desirable:**
* Project management qualification or certification.
**c. General competencies**
**Essential:**
**Communicating:**
* Very good communication skills in English, both orally and in writing; * Very good drafting skills and attention to detail.
**Analysing & problem solving:**
* Keen eye for detail with the ability to maintain standards of accuracy under pressure of tight deadlines; * Strong analytical and problem-solving skills including the ability to anticipate potential problems, to determine and to implement solutions; * Competent user of Microsoft Office applications (MS Word, Excel, PowerPoint and Outlook) and the internet.
**Delivering quality and results:**
* High degree of commitment and flexibility; * High level of customer and service-orientation.
**Prioritising and organising:**
* Good administrative and organisational skills.
**Resilience:**
* Ability to work well under pressure, both independently and in a team; * Very good interpersonal skills, including the ability to effectively liaise with other departments, groups and teams as well as with external partners.
**Living diversity:**
* Ability to work effectively in an international and multi-cultural environment.
**5. Selection procedure**
**All applications for Contract Agent posts must be submitted through the online recruitment system accessible via [Europol’s website](https://www.europol.europa.eu/work-with-us/careers/open-vacancies).**
The Authority Authorised to Conclude Contracts of Employment (AACC) sets up a Selection Committee, composed of at least three members, consisting of one chair and at least one member from the Administration of Europol and one member designated by the Staff Committee.
The selection criteria, set out in this Vacancy Notice, will be assessed by the Selection Committee throughout the different stages of the selection procedure. Before the start of the selection procedure, the Selection Committee will decide which selection criteria will be used at each stage of the selection procedure. Certain selection criteria will be assessed only for shortlisted candidates during a written test and/or a competency-based interview.
The Selection Committee will assess the applications received in order to make an initial selection of those candidates meeting all eligibility criteria and matching best the selection criteria (suitability).
The minimum pass-mark for being shortlisted, i.e. invited to participate in a post-related selection procedure, consisting of a written test and a competency-based interview, is established as 60% of the total maximum score.
The Selection Committee will shortlist the 10
Position details
- Reference
- Europol/2026/CA/FGIV/182
- Directorate-General
- All Units
- Last Verified
- 24 July 2026
Position overview
This is the official EU Careers listing for Senior Agent – Operations Support (FGIV) at Europol based in The Hague at the FGIV grade level (Contract Agent). The vacancy reference is Europol/2026/CA/FGIV/182. It is hosted by All Units, the Directorate-General responsible for this policy area.
_This selection procedure is intended to establish a reserve list of successful candidates. It is envisaged to start using the reserve list in Q3/Q4 of 2026._
_Europol retains the right to make use of the reserve list to select candidates for similar posts within the organisation, should business needs require so._
1. Organisational context
Organisational setting:
The post of Senior Agent – Operations Support is located in the Expertise & Stakeholder Management Units of European Serious and Organised Crime Centre (ESOCC) and The European Centre Against Migrant Smuggling (ECAMS), Operations Directorate.
The Operations Directorate hosts the following distinct Departments: Operational and Analysis Centre, European Serious Organised Crime Centre, European Cyber Crime Centre, European Counter Terrorism Centre, European Financial and Economic Crime Centre and European Centre Against Migrant Smuggling.
The Operations Directorate deals with the core business of Europol, improving the effectiveness and cooperation of the competent authorities in the Member States in preventing and combating serious and organised crime, as well as terrorism affecting the Member States. This requires close cooperation with the Liaison Bureaux at Europol and via them with the Operational Teams in the Member States.
Europol delivers a number of products and services to national law enforcement agencies to support them in their fight against international serious and organised crime, as well as terrorism.
The European Serious Organised Crime Centre (ESOCC) is responsible for ensuring the effective delivery of Europol’s tasks and objectives in supporting MS’ investigations of serious and organised crime.
The main tasks of ESOCC are to:
* Provide operational support to prioritised cases; * Support Member States investigations with expertise in digital domain and special tactics; * Support the EU Policy Cycle through the implementation of EMPACT priorities; * Support the development of the strategic intelligence picture on serious and organised crime.
The European Centre Against Migrant Smuggling (ECAMS) strengthens Europol’s capabilities to fight against organised migrant smuggling and human trafficking. ECAMS enhances strategic, operational and technical support to MS to prevent and combat migrant smuggling, working closely with key EU agencies such as Eurojust and Frontex. This initiative forms part of broader efforts to reinforce EU internal security by tackling complex, cross-border criminal networks while supporting the identification and protection of victims.
Purpose of the post:
The incumbent will support the planning, coordination, implementation and monitoring of operational activities and projects, ensuring effective delivery through timely reporting, stakeholder coordination and management of operational processes. The Senior Agent – Operations Support contributes to the development and implementation of data-driven and technology-enabled solutions by supporting cooperation with relevant internal and external stakeholders.
This will be achieved by supporting temporary agents and senior staff in the evaluation of the products and services before any external dissemination or use.
Reporting lines:
The incumbent reports to (Senior) Specialist/Head of Team.
Job environment:
This position might require participation in a shift system including weekends and nights as well as on-call duty.
2. Functions and duties
The incumbent carries out the following main functions and duties:
* Assist in the in planning and coordination of operational activities and initiatives; * Support temporary agents in engagement with private parties in developing technical solutions to support data driven investigations; * Develop and implement projects; * Monitor deliverables to ensure that time, cost and quality are within schedule and budget; support the coordination of resources and processes where applicable; * Regularly report progress and status; prepare and present management reports; address issues and escalate to management for resolution where necessary; * Draft operations-related documentation and produce written assignments; * Assist with or carry out research on assigned topics related to ongoing initiatives; * Perform any other duties in the area of competence as assigned by line management.
3. Requirements - Eligibility criteria
a. Candidates must
* Be a national of one of the Member States of the European Union and enjoy full rights as a citizen; * Have fulfilled any obligations imposed by the applicable laws on military service; * Produce appropriate character references as to his or her suitability for the performance of the duties; * Be physically fit to perform the duties pertaining to the position (prior to appointment the successful candidate will be medically examined by one of the institution’s medical officers in order that the institution may be satisfied that the candidate fulfils the requirements of Article 12(2)(d) of the Conditions of Employment of Other Servants of the European Union (CEOS); * Produce evidence of a thorough knowledge of one of the languages of the Union and a satisfactory knowledge of another language of the Union to the extent necessary for the performance of the duties.
b. Candidates must
* Have a level of education which corresponds to completed university studies attested by a diploma when the normal period of university education is 3 years or more.
OR * Have professional training of an equivalent level, and after having completed the training, at least the number of years of relevant professional experience as indicated below:
Duration of professional training Additional professional experience required for equivalency
More than 6 months and up to 1 year 3 years
More than 1 year and up to 2 years 2 years
More than 2 years 1 year
4. Requirements - Selection criteria
a. Professional experience
Essential:
* Experience in supporting the planning, coordination and implementation of activities or projects in the area of Justice and Home Affairs (candidates are requested to provide examples in their application form); * Experience in stakeholder coordination and cooperation; * Experience in supporting operational activities through the effective use of technological and/or data-driven solutions (candidates are requested to provide examples of the solutions used); * Experience in drafting and presenting reports and other documentation.
Desirable:
* Experience working in an international organisation or international working environment; * Experience working in law enforcement in particular in the area of serious and organised crime; * Experience in analysing decentralised data systems (e.g. Digital asset analysis, Blockchain analytics)
b. Professional knowledge
Essential:
* Ability to support the planning, implementation, monitoring, and delivery of projects; * Ability to collect, analyse, structure, and communicate information; * Knowledge of Europol’s legal framework, particularly in relation to cooperation with third parties; * Knowledge of data protection principles applicable to Europol.
Desirable:
* Project management qualification or certification.
c. General competencies
Essential:
Communicating:
* Very good communication skills in English, both orally and in writing; * Very good drafting skills and attention to detail.
Analysing & problem solving:
* Keen eye for detail with the ability to maintain standards of accuracy under pressure of tight deadlines; * Strong analytical and problem-solving skills including the ability to anticipate potential problems, to determine and to implement solutions; * Competent user of Microsoft Office applications (MS Word, Excel, PowerPoint and Outlook) and the internet.
Delivering quality and results:
* High degree of commitment and flexibility; * High level of customer and service-orientation.
Prioritising and organising:
* Good administrative and organisational skills.
Resilience:
* Ability to work well under pressure, both independently and in a team; * Very good interpersonal skills, including the ability to effectively liaise with other departments, groups and teams as well as with external partners.
Living diversity:
* Ability to work effectively in an international and multi-cultural environment.
5. Selection procedure
All applications for Contract Agent posts must be submitted through the online recruitment system accessible via [Europol’s website](https://www.europol.europa.eu/work-with-us/careers/open-vacancies).
The Authority Authorised to Conclude Contracts of Employment (AACC) sets up a Selection Committee, composed of at least three members, consisting of one chair and at least one member from the Administration of Europol and one member designated by the Staff Committee.
The selection criteria, set out in this Vacancy Notice, will be assessed by the Selection Committee throughout the different stages of the selection procedure. Before the start of the selection procedure, the Selection Committee will decide which selection criteria will be used at each stage of the selection procedure. Certain selection criteria will be assessed only for shortlisted candidates during a written test and/or a competency-based interview.
The Selection Committee will assess the applications received in order to make an initial selection of those candidates meeting all eligibility criteria and matching best the selection criteria (suitability).
The minimum pass-mark for being shortlisted, i.e. invited to participate in a post-related selection procedure, consisting of a written test and a competency-based interview, is established as 60% of the total maximum score.
The Selection Committee will shortlist the 10
Salary at this grade
Basic monthly salary at FGIV runs from €4,449 (step 1) to €5,034 (top step), giving an annual range of roughly €53,388 to €60,408 before tax and allowances. Steps increase automatically every two years; the figures here are taken from the salary grid in the EU Staff Regulations.
Eligible staff posted away from their country of nationality also receive an expatriation allowance worth 16% of basic salary (around €712 per month at step 1 of FGIV) together with household, dependent-child, and education allowances where applicable. Take-home pay is then adjusted by the country correction coefficient for The Hague. For a worked example see our correction coefficients guide and the EU salaries overview.
Application timeline
This vacancy was first listed on 21 July 2026, 5 days ago.
The application deadline is 5 August 2026, 9 days from today. Late applications are not accepted, so submit through the official EU Careers portal well in advance.
Last verified against the EU Careers feed on 24 July 2026 (2 days ago).
Where to learn more
For full responsibilities, requirements, and career progression at FGIV see our FGIV grade page; for headcount, mission, and other open vacancies at Europol see the Europol institution page; for the cost of living, correction coefficient, and other postings in The Hague see our The Hague location page.
New to EU careers? Our beginner's guide walks through entry routes, EPSO competitions, and what to prepare. For application logistics see application tips and EPSO competitions.
Net pay at this grade
Comparable recent roles
- Senior Agent – ICT Application System Administrator, ICT Operations Unit (FGIV) at Europol (C1 ICT) (published 2026-07-22, closed 2026-08-16)
- Senior Agent – Facilities Contracts Administration, Security Risk Management & Services Unit (FGIV) at Europol (G5 Corporate Security) (published 2026-07-22, closed 2026-08-14)
- Senior Agent – ICT Application System Administrator at Europol (published 2026-07-22, closed 2026-08-16)
- Senior Agent – Operations Support at Europol (published 2026-07-22, closed 2026-08-05)
- Senior Agent – Facilities Contracts Administration at Europol (published 2026-07-22, closed 2026-08-14)
Career trajectory
Language profile
Application cadence
Visit the official European Union Agency for Law Enforcement Cooperation website
Source: This job listing was sourced from the official EU Careers portal (EPSO). First published: . Salary estimate based on EU Staff Regulations.