Support Analyst – PMO IT Application Support - European Commission (FGIII, Brussels)

About this position

The summary below is published by European Commission on the official vacancy notice. Our own analysis — salary realism, comparable openings, career trajectory, language profile — follows further down the page.

Key responsibilities

According to the vacancy notice, the role centres on the following duties:

• Contribute to registration, follow-up and potential escalation of incidents from colleagues and users
• Ensure application of PMO business rules in IT tools
• Conduct pro-active monitoring and systematic root cause analysis of recurring incidents and enquiries
• Assist in coordinating problem-management and track resolution timeline with stakeholders
• Act as liaison for feedback loops, collect pain points, document knowledge and transfer knowledge
• Contribute to installation of performance indicators (KPIs), monitor service quality and monthly reporting
• Assist in coordinating maintenance and evolution of documentation, provide guidance and training
• Perform and assist in coordinating substantive testing following new developments

Are you eligible?

Check these requirements from the notice before investing time in an application:

• Experience: Proven experience in end user assistance and support of information systems; Proven experience in coordinating, analysing and solving complex problems; Expertise in drafting operational and tactical reports
• Key skills: Experience with standard office tools and case handling/ticketing tools such as Jira or ServiceNow, Autonomy and good team spirit, Good knowledge of ITIL practices such as Incident Management, Request Fulfilment, Knowledge Management, and Problem Management, Knowledge of professional rights and financial entitlements, Knowledge of regulatory framework (Staff Regulations, Joint Sickness Insurance Scheme, General Implementing Provisions), Excellent communication and writing skills

Selection process

The notice describes the following selection steps:

• Interview
• Case study
• Written test

Contract and working arrangements

Contract duration: Contract Type 3a.

Working arrangements: Brussels.

Hiring unit: Unit PMO.6 – Digital Solutions, Paymaster Office (PMO).

Position details

Reference

EC-2026-PMO-423351

Directorate-General

PMO - Office for the Administration & Payment of Individual

Vacancy Notice

Download PDF

Last Verified

6 August 2026

Position overview

This is the official EU Careers listing for Support Analyst – PMO IT Application Support at European Commission based in Brussels at the FGIII grade level (Contract Agent). The vacancy reference is EC-2026-PMO-423351. It is hosted by PMO - Office for the Administration & Payment of Individual, the Directorate-General responsible for this policy area. The role falls under the Information Technology domain.

MAKE A DIFFERENCE - JOIN THE EUROPEAN COMMISSION

Do you want to help shape the future of the European Union? Make the planet greener,

promote a fairer society, or support businesses and innovation across the EU? Then come and

work for the European Commission where you can really make a difference!

Commission staff are a diverse group of people, who are motivated to help make Europe – and

the world – a better place. They come from the 27 Member States of the European Union.

Different nat ionalities, backgrounds, languages and cultures make the Commission a vibrant and

inclusive place to work .

WE OFFER GREAT JOBS AND GREAT WORKING CONDITIONS:

• Interesting and challenging positions with plenty of opportunities for training and

acquiring new skills and competencies throughout your whole career

• Opportunities to try several areas of move between different policy your career

• A package of flexible working conditions including the possibility of teleworking – we

care about your work -life balance

• A competitive financial package, including comprehensive healthcare , accident and

pension schemes

• A multilingual, multicultural workplace where personal and career development are

strongly promoted

• Multilingual schools for your children

We recruit from a wide range of backgrounds and actively promote diversity and

inclusion:

We do not only recruit political scientists and lawyers but are also looking for all kinds of

profiles, including scientists, linguists , IT experts, data analysts and economists, as well as drivers

and engineers .

We are committed to equal opportunities and to fostering a rich, diverse and inclusive working

environment. We aim for our workforce to be representative of European society and strongly

welcome ap plications from all qualified candidates. We actively seek to create a workplace where

each staff member feels valued and respected, can give their best and can develop to their full

potential. (Reference: Call for interest EC/2026/PMO/423351)

To promote diversity and establish a geographically balanced pool of candidates, we strongly

encourage applicants from Member States which are currently underrepresented in the European

Commission workforce to apply. These Member States are currently Austria, the Czech

Republic, Denmark, the Netherlands, Estonia, Fi nland, Germany, Ireland, Latvia, Luxembourg,

Malta, Poland, Slovakia and Sweden 1. Recruitment will however remain strictly based on the

merits of all applicants and no positions will be reserved for nationals of any specific Member

State.

For more informa tion ec.europa.eu/work -with -us

STAFF RECRUITED ON CONTRACTS

> In addition to permanent officials, the European Commission offers non -permanent positions

. There

are two categories of non -permanent staff :

> •

temporary agents are recruited to fill vacant positions for a set amount of ti me or

to perform highly specialised tasks .

> •

contract agents may provide additional capacity in specialised fields where an

insufficient number of officials is available or carry out a number of administrative or

manual tasks. They are generally recruited for fixed -term contracts (maximum 6 years in

any EU Institution), but in some cases they can be offered contracts for an indefinite

duration (in offices, agencies, delegations or representations).

For more information on different staff categories (Reference: Call for interest EC/2026/PMO/423351)

# Support Analyst – PMO IT Application

# Support

# in the Paymaster Office (PMO) of the European Commission

Job title : Support Analyst – PMO IT Application Support

Domain: Information Technology

Where : Unit PMO.6 – “Digital Solutions ” - Brussels

Function Gr oup : FG III

Contract Type : 3a

Express your interest until : 31.08 .202 6 - 12.00 (noon, Brussels time )

WE ARE

The mission of the PMO (Paymaster Office or Office for the administration and payment of

individual entitlements) is to provide a high -quality and user -friendly service to beneficiaries by

promptly and accurately managing, determining and paying individual rights and expenses (e.g.,

salaries, pensions, sickness insurance reimbursements and mission expenses).

In addition, PMO is managing several funds, such as the unemployment fund and the Joint

Insurance Scheme whose beneficiaries are currently employed an d former EU staff.

PMO comprises 8 units based in Luxembourg, Ispra and Brussels.

Within PMO, the unit PMO.6 – Digital Solutions , based in Brussels, provides services, solutions,

guidance and expertise in the areas of data and reporting, IT security, IT ap plication portfolio

man agement and coordination, business analysis, and infrastructure. In this capacity, the unit

supports PMO’s operational and strategic activities, with the objective of improving efficiency

through information and knowledge sharing, in tero perability, integration, and standardisation of

digital solutions.

The Digital Support Services Sector (PMO.6.003) provides functional and technical support to

users and professionals in relation to the IT applications underpinning PMO’s business proce sses.

These include applications for individual rights and payroll ( SYSPER Rights, PABS and NAP ),

reimbursement of mission and commuting expenses ( MIPS+ ), reimbursement of medical expenses

(JSIS Online, Assmal 2 ), reimbursement of candidates’ and experts’ expenses ( AGM ), as well as

the user interaction channels MyPMO and Staff Matters (Staff Centre and Pensioners’

Portals ). (Reference: Call for interest EC/2026/PMO/423351)

A call centre service is also in place to provide telephone support to post -active users.

In addition to supporting these IT applications, the sector is responsible for managing application

access rights, coordinating IT communication and knowledge , and organising IT training activities in

close cooperation with PMO.8 – General Affairs .

WE PROPOSE

PMO.6 is seeking to hire a Support Analyst specialised in the functional and technical support

of the PMO IT applications landscape . The successful candidate will contribute to the day -to -

day support, monitoring, quality assurance and continuous improvement of IT services and

applic ations supporting PMO business processes.

Working under the supervision of an official or temporary agent, the role involves a broad range of

support, assisting in coordination and analytical tasks, carried out in close cooperation with

business teams, pro ject managers and technical stakeholders in PMO.6 and DIGIT. As a member of

the support team, the selected colleague will:

• Contribute to the registration, follow -up and potential escalation of incidents received from

colleagues from all institutions, agencies , and from active and post -active users.

• Ensure the application of the rules governing the PMO business in the IT tools.

• Conduct pro -active monitoring and systematic root cause analysis of recurring incidents

and enquiries.

• Assist in coordinating problem -management: take ownership of problems, assist in the

coordination of assessment and root cause analysis and track resolution timeline with

various business and technical stakeholders.

• Act as liaison for feedback loops, collect pain points, document knowledge, known issues

and transfer knowledge to colleagues.

• Contribute to installation of performance indicators (KPIs), monitor and follow -up service

quality, ensure monthly reporting and present outputs to stakeholders.

• Assist in c oordinat ing the maintenance and evolution of documentation for the users of the

IT applications, provide guidance and training (job aids, classroom, webinars).

• Perform and assist in coordinat ing substantive testing, following new developments.

• Assist in the assessment and in the implement ation of AI capabilities that can be of value

to the support organisation.

In parallel, you will be involved in the upgrading of the functionalities to be developed in the PMO IT

landscape . This work is carried out in close cooperation with the business and project managers in

the other IT sectors at PMO6 and DIGIT.

The selected colleague might also be requested to contribute depending on the needs of the

service. This could involve contributing to the PMO’s Front Office efforts, responding to phone calls ,

participate in support events, contribute to complaints and wr itten staff questions.

The pre -selected candidates will be invited to an interview , a case study and written test soon after

the closing date for application .(Reference: Call for interest EC/2026/PMO/423351)

WE LOOK FOR

We are looking for a structured, accurate and client -service oriented professional , with a customer

support and IT background, ideally having experience working with service contracts and having

reporting skillset .

The ideal profile for the job must demonstrate:

• Proven experience in end user assistance and support of information systems ;

• Proven experience in coordinating, analysing and solving complex problems ;

• Expertise in drafting operational and tactical reports ;

• Experience with standard office tools and case handling/ticketing tools such Jira or

ServiceNow is essential ;

• Both autonomy and a good team spirit;

• Good knowledge of ITIL practices such as Incident Management, Request Fulfilment,

Knowledge Management, and Problem Management is considered an asset ;

• Knowledge of professional rights and finan cial entitlements;

• Knowledge of the regulatory framework (Staff Regulations, Joint Sickness Insurance

Scheme, General Implementing Provisions, etc.) and the information systems used in the

support of the would be an asset;

Additionally, the selected candidate s should demon strate the following personal qualities:

• Excellent communication / writing skills

Salary at this grade

Basic monthly salary at FGIII runs from €3,476 (step 1) to €3,932 (top step), giving an annual range of roughly €41,712 to €47,184 before tax and allowances. Steps increase automatically every two years; the figures here are taken from the salary grid in the EU Staff Regulations.

Eligible staff posted away from their country of nationality also receive an expatriation allowance worth 16% of basic salary (around €556 per month at step 1 of FGIII) together with household, dependent-child, and education allowances where applicable. Take-home pay is then adjusted by the country correction coefficient for Brussels. For a worked example see our correction coefficients guide and the EU salaries overview.

Application timeline

This vacancy was first listed on 3 August 2026, 3 days ago.

The application deadline is 31 August 2026, 24 days from today. Late applications are not accepted, so submit through the official EU Careers portal well in advance.

Last verified against the EU Careers feed on 6 August 2026.

Where to learn more

For full responsibilities, requirements, and career progression at FGIII see our FGIII grade page; for headcount, mission, and other open vacancies at European Commission see the European Commission institution page; for the cost of living, correction coefficient, and other postings in Brussels see our Brussels location page; for related vacancies in the Information Technology field browse our Information Technology domain page.

New to EU careers? Our beginner's guide walks through entry routes, EPSO competitions, and what to prepare. For application logistics see application tips and EPSO competitions.