IT Service Officer - Identity and Access Management - European Commission (AD5, Brussels)

About this position

The summary below is published by European Commission on the official vacancy notice. Our own analysis — salary realism, comparable openings, career trajectory, language profile — follows further down the page.

Key responsibilities

According to the vacancy notice, the role centres on the following duties:

• Act as service owner for the Commission's corporate Identity and Access Management services, notably EU Login and EU Access
• Steer the evolution of authentication and authorisation services
• Define and drive the service roadmap
• Coordinate the delivery of projects and improvements
• Ensure the quality and performance of the services
• Collaborate with project teams, architects, operations and security experts
• Manage stakeholder relationships
• Contribute to the integration of emerging technologies and new requirements

Are you eligible?

Check these requirements from the notice before investing time in an application:

• Education: Completed university studies of at least 3 years attested by a diploma
• Experience: Experience in IT service management, service ownership or coordination of complex IT systems; Experience in project coordination and delivery in a multi-stakeholder environment
• Languages: one of the 24 official EU languages (C1), a second official EU language (B2)
• Key skills: Good understanding of Identity and Access Management concepts and authentication mechanisms, Ability to translate stakeholder needs into service requirements and priorities, Strong analytical, organisational and problem-solving skills, Excellent communication skills and ability to engage with diverse stakeholders, Ability to work autonomously while contributing to a collaborative team environment
• Eligibility: Citizen of a Member State of the EU and enjoy full rights as a citizen; Have fulfilled any obligations imposed by applicable laws concerning military service; Physically fit to perform the duties linked to the post; Produce appropriate character references as to suitability for the performance of the duties

Selection process

The notice describes the following selection steps:

• Submit CV and completed application form in a single PDF
• Applications from Commission officials, officials from other Institutions, and laureates of competitions have priority

Contract and working arrangements

Contract duration: Temporary agent position.

Working arrangements: Possibility of teleworking.

Hiring unit: Unit DIGIT.B.3 - Digital Trust, Directorate-General for Digital Services (DIGIT), Brussels.

Position details

Reference

DIGIT/COM/2026/703

Directorate-General

DIGIT – Digital Services

Vacancy Notice

Download PDF

Last Verified

31 August 2026

Position overview

This is the official EU Careers listing for IT Service Officer - Identity and Access Management at European Commission based in Brussels at the AD5 grade level (Temporary Agent). The vacancy reference is DIGIT/COM/2026/703. It is hosted by DIGIT – Digital Services, the Directorate-General responsible for this policy area. The role falls under the Information Technology domain.

MAKE A DIFFERENCE - JOIN THE EUROPEAN COMMISSION

Do you want to help shape the future of the European Union? Make the planet greener, promote a fairer society, or support businesses and innovation across the EU? Then come and work for the European Commission where you can really make a difference!

Commission staff are a diverse group of people, who are motivated to help make Europe – and the world – a better place. They come from the 27 Member States of the European Union. Different nationalities, backgrounds, languages and cultures make the Commission a vibrant and inclusive place to work.

WE OFFER GREAT JOBS AND GREAT WORKING CONDITIONS:

- Interesting and challenging jobs with plenty of opportunities for training and acquiring new skills and competencies throughout your whole career

- Opportunities to move between different policy areas throughout your career

- A package of flexible working conditions including the possibility of teleworking – we care about your work-life balance

- A competitive financial package, including comprehensive healthcare, accident and pension schemes

- A multilingual, multicultural workplace where personal and career development are strongly promoted

- Multilingual schools for your children

We recruit from a wide range of backgrounds and actively promote diversity and inclusion:

We do not only recruit political scientists and lawyers but are also looking for all kinds of profiles, including scientists, linguists, IT experts, data analysts and economists, as well as drivers and engineers.

We are committed to equal opportunities and to fostering a rich, diverse and inclusive working environment. We aim for our workforce to be representative of European society and strongly welcome applications from all qualified candidates. We actively seek to create a workplace where each staff member feels valued and respected, can give their best and can develop to their full potential. 2DIGIT/COM/2026/703 Version: 16/04/2026

To promote diversity and establish a geographically balanced pool of candidates, we strongly encourage applicants from Member States which are currently underrepresented in the European Commission workforce to apply. These Member States are currently Austria, the Czech Republic, Denmark, the Netherlands, Estonia, Finland, Germany, Ireland, Latvia, Luxembourg, Malta, Poland, Slovakia and Sweden 1. Recruitment will however remain strictly based on the merits of all applicants and no positions will be reserved for nationals of any specific Member State.

For more information ec.europa.eu/work-with-us

STAFF RECRUITED ON CONTRACTS

In addition to permanent officials, the European Commission offers non-permanent positions. There are two categories of non-permanent staff:

temporary agents are recruited to fill vacant positions for a set amount of time or

to perform highly specialised tasks.

contract agents may provide additional capacity in specialised fields where an

insufficient number of officials is available or carry out a number of administrative or manual tasks. They are generally recruited for fixed-term contracts (maximum 6 years in any EU Institution), but in some cases they can be offered contracts for an indefinite duration (in offices, agencies, delegations or representations).

For more information on different staff categories

1Please note that the list of underrepresented Member States may be subject to future amendment based on potential data changes over time.

3DIGIT/COM/2026/703 Version: 16/04/2026

IT Service Officer - Identity and Access

Management

Directorate - General for Digital Services (DIGIT ) of the

European Commission

Selection reference: DIGIT /COM/ 202 6/703

Domain: Information Technology

Where : Unit DIGIT.B.3 - „Digital Trust “, Brussels

Staff category and Function Group : Temporary agent 2b – Administrator

Grade range: AD5 -7

Publication deadline : 11/09/29 26 - 12.00 (Brussels time)

WE AR E

The Unit is responsible for delivering and operating core digital services that enable secure and

efficient exchange of information across the European Commission and beyond. Its mission is to

support trusted digital interactions by providing reliable, scalable and secure solutions for

authentication, authorisation, electronic signature and secure document exchange.

The Unit develops and operates key services such as EU Login, EU Access, EU Sign and EU Send,

supporting EU institutions, bodies and agencies (EUIBAs), as well as public and private sector

stakeholders. These services underpin a wide range of digital public services requiring high levels of

security, interoperability and availability.

By ensuring high standards of cybersecurity, data protection and compliance, the Unit contributes

to strengthening trust in the Commission’s digital ecosystem and supports the evolution of

European digital public infrastructure.

WE PROPOSE

We propose a position of IT Service Officer acting as service owner for the Commission’s corporate

Identity and Access Management services, notably EU Login and EU Access.

The jobholder will steer the evolution of authentication and authorisation services, ensuring

alignment with DIGIT’s strategy and the Commission’s broader digital identity landscape. The role

combines service ownership, project coordination and stakeholder management, with a strong

focus on delivering secure, resilient and user -centric solutions used across the Commission and by

external partners.

The jobholder will define and drive the service roadmap, coordinate the delivery of projects and

improvements, and ensure the quality and performance of the services. The position involves close 4DIGIT/COM/2026/703 Version: 16/04/2026

collaboration with project teams, architects, operations and security experts, as well as with a wide

range of stakeholders relying on these services.

The role also contributes to the integration of emerging technologies and new requirements,

including developments related to digital identity, post -quantum cryptography and AI -driven

interactions, ensuring that the services remain future -proof and aligned with evolving needs.

WE LOOK FOR

We are looking for a motivated colleague with a strong interest in digital identity and secure digital

services, capable of operating at the intersection of business needs, technology and service

delivery.

The ideal candidate has:

- Experience in IT service management, service ownership or coordination of complex IT

systems;

- Good understanding of Identity and Access Management concepts and authentication

mechanisms;

- Experience in project coordination and delivery in a multi -stakeholder environment;

- Ability to translate stakeholder needs into service requirements and priorities;

- Strong analytical, organisational and problem -solving skills;

- Excellent communication skills and ability to engage with diverse stakeholders;

- Ability to work autonomously while contributing to a collaborative team environment.

The following would be considered an advantage:

- Experience with authentication or digital identity services (e.g. EU Login or similar systems);

- Knowledge of European digital identity initiatives (eIDAS, European Digital Identity Wallet,

etc.);

- Familiarity with cybersecurity principles and emerging technologies. 5DIGIT/COM/2026/703 Version: 16/04/2026

HOW TO EXPRESS YOUR INTEREST?

You should send your documents in a single pdf in the following order:

1. your CV 2. completed application form.

Please send these documents by the publication deadline to DIGIT [email protected] indicating the

selection reference DIGIT /COM/ 202 6/703 in the subject.

No applications will be accepted after the publication deadline. 6DIGIT/COM/2026/703 Version: 16/04/2026

ANNEX

1. Selection

➢ Am I eligible to apply?

You must meet the following eligibility criteria when you validate your application :

Our rules provide that you can only be recruited as a temporary agent at the European Commission if you:

General criteria:

- Are a citizen of a Member State of the EU and enjoy full rights as a citizen

- Have fulfilled any obligations imposed by applicable laws concerning military service

- Are physically fit to perform the duties linked to the post

- Produce the appropriate character references as to suitability for the performance of the duties.

Qualifications:

In order to be recruited for this position, you must have at least a level of education which

corresponds to completed university studies of at least 3 years attested by a diploma.

Only qualifications issued or recognised as equivalent by EU Member State authorities (e.g. by the

Ministry of Education) will be accepted. Furthermore, before recruitment, you will be required to

provide the documents that corroborate the eligibility criteria (diplomas, certificates and other

supporting documents).

Languages:

have a thorough knowledge (minimum level C1) of one of the 24 official languages of the

EU 2

- AND a satisfactory knowledge (minimum level B2) of a second official language of the EU,

to the extent necessary for the performance of the duties.

➢ What about the selection steps?

The post was published internally within the Commission, inter -institutionally, and brought to the

attention of competition laureates.

2The official languages of the European Union are: BG (Bulgarian), CS (Czech), DA (Danish), DE (German), EL (Greek), EN (English), ES (Spanish), ET (Estonian), FI (Finnish), FR (French), GA (Irish), HR (Croatian), HU (Hungarian), IT (Italian), LT (Lithuanian), LV (Latvian), MT (Maltese), NL (Dutch), PL (Polish), PT (Portuguese), RO (Romanian), SK (Slovak), SL (Slovenian), SV (Swedish).

7DIGIT/COM/2026/703 Version: 16/04/2026

In accordance with Article 29 of the Staff Regulations, applications from Commission officials,

officials from other Institutions , and laureates of competitions have priority 3.

Salary at this grade

Basic monthly salary at AD5 runs from €6,153 (step 1) to €6,961 (top step), giving an annual range of roughly €73,836 to €83,532 before tax and allowances. Steps increase automatically every two years; the figures here are taken from the salary grid in the EU Staff Regulations.

Eligible staff posted away from their country of nationality also receive an expatriation allowance worth 16% of basic salary (around €984 per month at step 1 of AD5) together with household, dependent-child, and education allowances where applicable. Take-home pay is then adjusted by the country correction coefficient for Brussels. For a worked example see our correction coefficients guide and the EU salaries overview.

Application timeline

This vacancy was first listed on 31 August 2026, today.

The application deadline is 11 September 2026, 10 days from today. Late applications are not accepted, so submit through the official EU Careers portal well in advance.

Last verified against the EU Careers feed on 31 August 2026.

Where to learn more

For full responsibilities, requirements, and career progression at AD5 see our AD5 grade page; for headcount, mission, and other open vacancies at European Commission see the European Commission institution page; for the cost of living, correction coefficient, and other postings in Brussels see our Brussels location page; for related vacancies in the Information Technology field browse our Information Technology domain page.

New to EU careers? Our beginner's guide walks through entry routes, EPSO competitions, and what to prepare. For application logistics see application tips and EPSO competitions.