IT Service Agent - European Commission (AST-SC1, Brussels)

About this position

The summary below is published by European Commission on the official vacancy notice. Our own analysis — salary realism, comparable openings, career trajectory, language profile — follows further down the page.

Key responsibilities

According to the vacancy notice, the role centres on the following duties:

• Provide administrative and operational support across AI & IT projects
• Assist with project planning, progress reports, trackers, and dashboards
• Ensure administrative support in relations with project stakeholders and operational units
• Contribute to documentation required under corporate IT governance framework
• Liaison with DG DIGIT and update IT governance and IT security tools & databases
• Help organise meetings, workshops and training sessions
• Support internal communication flows related to project activities
• Contribute to financial, procurement and management activities

Are you eligible?

Check these requirements from the notice before investing time in an application:

• Education: Post-secondary education attested by a diploma, or secondary education attested by a diploma giving access to post-secondary education
• Experience: Appropriate professional experience of at least three years
• Key skills: Well-organised and dependable, Strong service-oriented approach, Ability to handle varied workload involving project support, budget and contract follow-up, Familiarity with corporate IT or financial systems, Administrative handling of contracts and order forms, Experience with Commission's financial and contractual workflows, Budget monitoring, Purchase orders and invoicing, Supplier follow-up, Interest in Commission's new ways of working and digital workplace
• Eligibility: Must be a citizen of a Member State of the EU and enjoy full rights as a citizen; must have fulfilled any obligations imposed by applicable laws concerning military service; must be physically fit to perform the duties linked to the post; must produce appropriate character references as to suitability for the performance of the duties

Selection process

The notice describes the following selection steps:

• Submit CV and completed application form in a single PDF

Contract and working arrangements

Contract duration: Temporary agent position.

Working arrangements: Flexible working conditions including the possibility of teleworking.

Hiring unit: Directorate-General for Communication (DG COMM), Directorate D, Unit COMM.D4 "Digital Solutions".

Position details

Reference

COMM/COM/2026/1841

Directorate-General

COMM – Communication

Vacancy Notice

Download PDF

Last Verified

31 August 2026

Position overview

This is the official EU Careers listing for IT Service Agent at European Commission based in Brussels at the AST-SC1 grade level (Temporary Agent). The vacancy reference is COMM/COM/2026/1841. It is hosted by COMM – Communication, the Directorate-General responsible for this policy area. The role falls under the Communication domain.

MAKE A DIFFERENCE - JOIN THE EUROPEAN COMMISSION

Do you want to help shape the future of the European Union? Make the planet greener, promote a fairer society, or support businesses and innovation across the EU? Then come and work for the European Commission where you can really make a difference!

Commission staff are a diverse group of people, who are motivated to help make Europe – and the world – a better place. They come from the 27 Member States of the European Union. Different nationalities, backgrounds, languages and cultures make the Commission a vibrant and inclusive place to work.

WE OFFER GREAT JOBS AND GREAT WORKING CONDITIONS:

- Interesting and challenging jobs with plenty of opportunities for training and acquiring new skills and competencies throughout your whole career

- Opportunities to move between different policy areas throughout your career

- A package of flexible working conditions including the possibility of teleworking – we care about your work-life balance

- A competitive financial package, including comprehensive healthcare, accident and pension schemes

- A multilingual, multicultural workplace where personal and career development are strongly promoted

- Multilingual schools for your children

We recruit from a wide range of backgrounds and actively promote diversity and inclusion:

We do not only recruit political scientists and lawyers but are also looking for all kinds of profiles, including scientists, linguists, IT experts, data analysts and economists, as well as drivers and engineers.

We are committed to equal opportunities and to fostering a rich, diverse and inclusive working environment. We aim for our workforce to be representative of European society and strongly welcome applications from all qualified candidates. We actively seek to create a workplace where each staff member feels valued and respected, can give their best and can develop to their full potential. 2COMM/COM/2026/1841 Version: 16/04/2026

To promote diversity and establish a geographically balanced pool of candidates, we strongly encourage applicants from Member States which are currently underrepresented in the European Commission workforce to apply. These Member States are currently Austria, the Czech Republic, Denmark, the Netherlands, Estonia, Finland, Germany, Ireland, Latvia, Luxembourg, Malta, Poland, Slovakia and Sweden 1. Recruitment will however remain strictly based on the merits of all applicants and no positions will be reserved for nationals of any specific Member State.

For more information ec.europa.eu/work-with-us

STAFF RECRUITED ON CONTRACTS

In addition to permanent officials, the European Commission offers non-permanent positions. There are two categories of non-permanent staff:

temporary agents are recruited to fill vacant positions for a set amount of time or

to perform highly specialised tasks.

contract agents may provide additional capacity in specialised fields where an

insufficient number of officials is available or carry out a number of administrative or manual tasks. They are generally recruited for fixed-term contracts (maximum 6 years in any EU Institution), but in some cases they can be offered contracts for an indefinite duration (in offices, agencies, delegations or representations).

For more information on different staff categories

1Please note that the list of underrepresented Member States may be subject to future amendment based on potential data changes over time.

3COMM/COM/2026/1841 Version: 16/04/2026

IT Service Agent

Directorate - General COMMUNICATION (DG COMM ) of the

European Commission

Selection reference: COMM /COM/ 202 6/1841

Domain*: Communication

Where : Brussels

Staff category and Function Group : Temporary agent 2b

Grade range: AST/SC1 -2

Publication deadline : 15.09.2026 - 12.00 (Brussels time)

WE ARE

The Directorate -General for Communication is the corporate communication service under the responsibility of the President of the European Commission. We promote and support the political priorities of the Commission and contribute to bringing Europe closer to citizens. Directorate D "Communication support services" ensures the smooth day -to -day functioning and achievement of the strategic goals of the Directorate -General for Communication. Within the Resources Directorate of DG COMM, unit COMM.D4 “Digital Solutions” is responsible for delivering and supporting digital solutions, this means that the U nit (i) builds a future -ready DG COMM and supports the DG’s core business by facilitating digital transformation, fostering sound IT governance and security, and improving effective communication and it (ii) empowers DG COMM through innovative digital solutions including artificial intelligence and data analysis and visualisation, creating thus efficient, secure, and user -friendly digital experiences for all

The unit manages a portfolio of IT and AI / digital projects and works with a broad range of internal stakeholders, service providers and with other Commission services including DG DIGIT. In this context, the unit is looking for a colleague who can provide reliable administrative, organisational, and financial / contractual support across the lifecycle of AI and IT projects, while also contributing to effective internal collaboration, using digital tools and acting as back up for document management and the unit’s internal communication / AI training activities.

WE PROPOSE

We We offer a position at the centre of the unit’s project and support activities, with a broad and concrete range of responsibilities. The selected colleague will provide administrative and organisational support to AI and IT projects managed by the unit, helping to ensure smooth day -

to -day follow -up, accurate financial processing and well -organised project documentation. 4COMM/COM/2026/1841 Version: 16/04/2026

- The successful candidate will provide administrative and operational support across a range of AI & IT projects and horizontal Unit activities. The work will involve assisting close cooperation with project managers, financial / contractual actors, business stakeholders and partners in DG DIGIT (planning, progress reports, trackers, dashboards based on guidance from management and the Head of Sector).

- The successful candidate will ensure administrative support in relations with project stakeholders and DG COMM’s operational units, including contributions to / co -drafting of documentation required under the corporate IT governance framework and liaison with DG DIGIT, as well as updating the relevant IT governance and IT security tools & databases. The jobholder will also help organise meetings, workshops and training sessions, and support internal communication flows related to project activities.

- The selected colleague will contribute to the Unit’s financial, procurement and management activities, including the encoding of financial transactions in the relevant corporate systems and exercising the Financial Initiation role. Here, the jobholder will assist in budget monitoring, maintaining records of project budgets, expenditure and invoicing, and provide financial and contractual data, statistics and follow -up.

- The post also includes back -up responsibilities for Information Resource Management (IRM) support and document management, as well as support for increased use of SharePoint and Microsoft 365 tools within the Directorate

WE LOOK FOR

We are looking for a well -organised and dependable colleague with a strong service -oriented approach and a clear interest in supporting the delivery of AI and IT projects in an administrative and operational capacity. A keen interest in the Commission’s new ways of working / digital workplace and collaborative as well as AI tools would be most welcome.

The ideal candidate should be able to handle a varied workload involving project support, budget and contract follow -up, procurement -related administrative tasks. Familiarity with corporate IT or financial systems and with the administrative handling of contracts and order forms would be important for this role, which is why experience with the Commission’s financial and contractual workflows, budget monitoring, purchase orders, invoicing or supplier follow -up would be a strong asset. 5COMM/COM/2026/1841 Version: 16/04/2026

HOW TO EXPRESS YOUR INTEREST?

You should send your documents in a single pdf in the following order:

1. your CV

2. completed application form.

Please send these documents by the publication deadline to COMM -HR -

[email protected] and comm -spp -hr [email protected] indicating the selection

reference COMM /COM/ 202 6/1841 in the subject.

No applications will be accepted after the publication deadline. 6COMM/COM/2026/1841 Version: 16/04/2026

ANNEX

1. Selection

➢ Am I eligible to apply?

You must meet the following eligibility criteria when you validate your application :

Our rules provide that you can only be recruited as a temporary agent at the European Commission if you:

General criteria:

- Are a citizen of a Member State of the EU and enjoy full rights as a citizen

- Have fulfilled any obligations imposed by applicable laws concerning military service

- Are physically fit to perform the duties linked to the post

- Produce the appropriate character references as to suitability for the performance of the duties.

Qualifications:

In order to be recruited for this position, you must have at least

- a level of post -secondary education attested by a diploma, or

- a level of secondary education attested by a diploma giving access to post -secondary

education , and appropriate professional experience of at least three years .

Only qualifications issued or recognised as equivalent by EU Member State authorities (e.g. by the

Ministry of Education) will be accepted.

Salary at this grade

Basic monthly salary at AST-SC1 runs from €3,292 (step 1) to €3,725 (top step), giving an annual range of roughly €39,504 to €44,700 before tax and allowances. Steps increase automatically every two years; the figures here are taken from the salary grid in the EU Staff Regulations.

Eligible staff posted away from their country of nationality also receive an expatriation allowance worth 16% of basic salary (around €527 per month at step 1 of AST-SC1) together with household, dependent-child, and education allowances where applicable. Take-home pay is then adjusted by the country correction coefficient for Brussels. For a worked example see our correction coefficients guide and the EU salaries overview.

Application timeline

This vacancy was first listed on 31 August 2026, today.

The application deadline is 15 September 2026, 14 days from today. Late applications are not accepted, so submit through the official EU Careers portal well in advance.

Last verified against the EU Careers feed on 31 August 2026.

Where to learn more

For full responsibilities, requirements, and career progression at AST-SC1 see our AST-SC1 grade page; for headcount, mission, and other open vacancies at European Commission see the European Commission institution page; for the cost of living, correction coefficient, and other postings in Brussels see our Brussels location page; for related vacancies in the Communication field browse our Communication domain page.

New to EU careers? Our beginner's guide walks through entry routes, EPSO competitions, and what to prepare. For application logistics see application tips and EPSO competitions.