IT Service Manager - ERP - European Union Aviation Safety Agency (AD5, Cologne)

About this position

The summary below is published by European Union Aviation Safety Agency on the official vacancy notice. Our own analysis — salary realism, comparable openings, career trajectory, language profile — follows further down the page.

Key responsibilities

According to the vacancy notice, the role centres on the following duties:

• Act as subject matter expert on Agency's SAP configuration, standards, and processes
• Ensure system documentation, guidelines, and standards are kept up to date
• Coordinate and assist in functional and technical maintenance activities
• Support solution testing, incident/problem resolution, and implementation of fixes or enhancements
• Supervise and coordinate day-to-day ERP services administration
• Provide advice on evolution of ERP processes in line with SAP best practices
• Propose enhancements to improve usability, integration, and efficiency
• Ensure compliance with Agency Digitalisation principles and policies

Are you eligible?

Check these requirements from the notice before investing time in an application:

• Education: Completed university studies of at least three (3) years attested by a diploma in relevant subjects
• Experience: At least two (2) years of professional experience working in a technical role, preferably in SAP Lines of Business (Finance, Sales or Human Resources)
• Languages: EU language (C1), EU language (B2), English (C1)
• Key skills: ERP Processes (Finance, HR, or similar domains), Service Architecture, IT System Development & Integration, IT Support and Operations, IT Security, Flexibility & Change Adaptability, Critical Thinking, Stakeholder Orientation, Problem Solving
• Eligibility: National of a Member State of the European Union, Iceland, Liechtenstein, Norway or Switzerland. Entitled to full rights as a citizen. Fulfilled obligations imposed by applicable laws on military service. Meet character requirements (police certificate confirming absence of criminal record). Physically fit to perform duties.

Contract and working arrangements

Contract duration: 5 years as Temporary Agent 2 (f) with possibility of extension.

Working arrangements: Cologne, Germany. Flexible working arrangements. Hybrid working mode (remote and in office)..

Hiring unit: EASA.

Position details

Reference

EASA/AD/2026/1081

Vacancy Notice

Download PDF

Last Verified

15 September 2026

Position overview

This is the official EU Careers listing for IT Service Manager - ERP at EASA based in Cologne at the AD5 grade level (Temporary Agent). The vacancy reference is EASA/AD/2026/1081. The role falls under the Information Technology domain.

Type of Selection:Internal and External

Contract Type:Temporary agent

Grade:AD05

Deadline for application:08/10/2026 at 23:59

Experience Level:Professional

Approx. number of candidates on reserve list:5

Location:Cologne, Germany

Monthly gross compensation (€):6,152.64 - 6,411.17

Our employees are our most valuable asset. We therefore offer a wide range of benefits.

EASA is the leading aviation authority in Europe. A career at EASA means contributing to our vision for an ever safer and greener civil aviation. As an EASA employee, you will be making a difference to the lives of about 500 million fellow Europeans: this is our shared purpose and it could be yours, too. From our headquarters in Cologne, Germany, you will work with top experts in a multicultural work environment.Diversity and Inclusion are part of our DNA and innovation is at the heart of what we do. We ensure that aviation is safe in all phases: beginning with the certification of the aircraft to the rules for the air operation and crew. For more information about the Agency please consult ourwebsite and take a look at ourorganisation structure.Are you interested to contribute to our mission? Then see below what it takes to accomplish the role.

We are an equal opportunities employer, committed to diversity and non-discrimination. To further enhance the diversity of our workforce, we particularly encourage applications from female candidates.

Job Overview

As IT Service Manager for EASA ERP and directly related services, you should ensure stable and secure service operations, deliver efficient and effective support, and actively support digitalisation and continuous improvement to the overall ERP services group (S4, Concur, SAP SuccessFactors).

To achieve the above, you will need to act as a knowledge base for the functional and technical set-up, coordinate the ERP team, as well as activities with colleagues in IT, keep good working relationships with the internal stakeholders, keep up to speed on the SAP related leading practices and evolutions and act as end2end contract manager for your service area.

General Accountabilities

ERP operations and support

- Act as the subject matter expert on the Agency’s configuration, standards, and processes for SAP and related services. - Ensure system documentation, guidelines, and standards are kept up to date. - Coordinate and assist in functional and technical maintenance activities. - Support solution testing, incident/problem resolution, and implementation of fixes or enhancements or larger improvement effort. - Supervise and coordinate day-to-day activities related to the administration of the ERP services group.

ERP as driver for digitalisation and continuous improvement

- Provide advice and guidance on the evolution of ERP and related services processes and solutions in line with SAP best practices. - Propose enhancements that improve usability, integration, efficiency and increase effectiveness and efficiency, - Ensure compliance with the Agency Digitalisation principles and applicable policies.

Coordinate ERP team, stakeholders and suppliers

- Represent the ERP team within the overall IT Service areas of IT Development, Security and support and liaise with the colleague IT Service Mangers to ensure smooth integration and operation. - Coordinate the ERP team comprising EASA staff and consultants in hybrid working mode (remote and in office). - Coordinate SAP service delivery to ensure stability, continuity as per agreed SLA. - Liaise with IT colleagues, business stakeholders, and external suppliers. - Manage and monitor SAP-related contracts, including performance and service compliance.

Admission Criteria

The following constitute eligibility and essential criteria for the role and for being admitted to the selection process. Candidates not fulfilling these criteria by the deadline for applications,will be excluded from the selection:

- Have a thorough knowledge of one of the languages of the European Union (at least level C1) and a satisfactory knowledge of another language of the EU to the extent necessary for the performance of the duties (at least level B2). One of the required languages shall be English*. - Be a national of a Member State of the European Union, Iceland, Liechtenstein, Norway or Switzerland - Completed university studies of at least three (3) years attested by a diploma in relevant subjects in scope of the profile. - After obtaining the university degree, at least two (2) years of professional experience working in a technical role, preferably in one of the following SAP Lines of Business; Finance, Sales or Human Resources.

The following constitute advantageous criteria for the role. Candidates not fulfilling these criteria will not be excluded from the selection process:

- Knowledge of any of: - S/4HANA - Integration with 3rd party systems (PO or BTP) - Reporting (BW/BO or Datasphere/SAC ) - Concur - SuccessFactors - Signavio - Joule (SAP AI engine)

- Experience of managing licences and subscriptions for SAP Products - Experience working with Agile methodology - Open to adopting new technologies and ways or working, e.g. AI - ITIL qualification - Experience in managing hybrid and remote teams - Achievements related to process simplification / automation

- English oral and written skills will be assessed throughout the assessment phase.

Further language assessment may be organised, where necessary, to verify compliance with the requirement to demonstrate knowledge of two EU languages.

This vacancy is open as well to Temporary Agents (2f) employed at EASA, in the grade bracket AD 5 - AD 9.

Selection Criteria

The selection process is based on the assessment of the following Professional skills and Behavioural competences. While these are considered essential for performing the role effectively, candidates who do not meet all criteria may still be considered.

Professional Skills

ERP Processes (Finance, HR, or similar domains)

Service Architecture

IT System Development & Integration

IT Support and Operations

IT Security

Behavioural Competences

Flexibility & Change Adaptability

Critical Thinking

Stakeholder Orientation

Problem Solving

Mandatory Pre-Employment Requirements

Prior to recruitment, you will be requested to demonstrate that you:

- Are entitled to the full rights as a citizen. - Have fulfilled any obligations imposed by the applicable laws on military service. - Meet the character requirements for the duties involved (you will be asked to provide a police certificate confirming the absence of any criminal record). - Are physically fit to perform the duties linked to the post (you will be asked to undergo a medical examination in a centre indicated by EASA).

Conditions of Employment

Contract:5 years contract as Temporary Agent 2 (f) with possibility of extension

Working hours:40 hrs per week (on a full-time working pattern).Flexible working arrangements

Salary:Step in grade upon recruitment based on years of work experience. Additional allowances depending on personal situation

Location:Cologne, Germany (relocation is required)

Salary at this grade

Basic monthly salary at AD5 runs from €6,153 (step 1) to €6,961 (top step), giving an annual range of roughly €73,836 to €83,532 before tax and allowances. Steps increase automatically every two years; the figures here are taken from the salary grid in the EU Staff Regulations.

Eligible staff posted away from their country of nationality also receive an expatriation allowance worth 16% of basic salary (around €984 per month at step 1 of AD5) together with household, dependent-child, and education allowances where applicable. Take-home pay is then adjusted by the country correction coefficient for Cologne. For a worked example see our correction coefficients guide and the EU salaries overview.

Application timeline

This vacancy was first listed on 10 September 2026, 5 days ago.

The application deadline is 8 October 2026, 22 days from today. Late applications are not accepted, so submit through the official EU Careers portal well in advance.

Last verified against the EU Careers feed on 15 September 2026.

Where to learn more

For full responsibilities, requirements, and career progression at AD5 see our AD5 grade page; for headcount, mission, and other open vacancies at EASA see the EASA institution page; for the cost of living, correction coefficient, and other postings in Cologne see our Cologne location page; for related vacancies in the Information Technology field browse our Information Technology domain page.

New to EU careers? Our beginner's guide walks through entry routes, EPSO competitions, and what to prepare. For application logistics see application tips and EPSO competitions.