Hospitality Services Support Officer - European Organization for Nuclear Research (Geneva)

About this position

The summary below is published by European Organization for Nuclear Research on the official vacancy notice. Our own analysis — salary realism, comparable openings, career trajectory, language profile — follows further down the page.

Key responsibilities

According to the vacancy notice, the role centres on the following duties:

• Support operational follow-up of Hospitality activities, including accommodation-related contracts, day-to-day service coordination, user requests, tickets, feedback and service issues
• Contribute to monitoring of service quality, contract performance and operational indicators
• Coordinate with internal stakeholders and external service providers to support resolution of operational issues
• Support organization of catering component of CERN Open Days 2027

Are you eligible?

Check these requirements from the notice before investing time in an application:

• Education: Bachelor's or Master's degree in Hospitality Management, Hotel Management, Service Management, Business Administration or a related field
• Experience: Maximum two years of professional experience since graduation
• Languages: English (spoken…), French (spoken…)
• Key skills: Service-oriented mindset with ability to respond efficiently to operational needs and provide quality customer service, Good organisational skills with ability to follow up several operational topics in parallel, Effective communication with users, internal stakeholders and external service providers, Proficiency in Microsoft Office applications, particularly Outlook, Excel and Word
• Eligibility: National of a CERN Member or Associate Member State. Never had a CERN fellow or graduate contract before. Must have University degree. Applicants with PhD are not eligible.

Contract and working arrangements

Contract duration: 24 months, with a possible extension up to 36 months maximum.

Working arrangements: Fully Onsite.

Hiring unit: Facilities & Infrastructure Management.

Position details

Reference

SCE-SSC-CS-2026-219-GRAE

Last Verified

15 September 2026

Position overview

This is the official EU Careers listing for Hospitality Services Support Officer at CERN based in Geneva (Other). The vacancy reference is SCE-SSC-CS-2026-219-GRAE. The role falls under the Customer Service domain.

You will support the day-to-day operation of Catering and Housing services used by the CERN community. Working under the supervision of the Housing Manager, you will provide practical and responsive operational support, helping the team manage recurring activities, follow up on user requests and coordinate with internal stakeholders and external service providers. This is an opportunity to gain hands-on experience in hospitality operations within an international environment, while contributing to high-quality services for the CERN community.

Your responsibilities:

- Support the operational follow-up of Hospitality activities, including accommodation-related contracts, day-to-day service coordination, user requests, tickets, feedback and service issues. - Contribute to the monitoring of service quality, contract performance and operational indicators. - Coordinate with internal stakeholders and external service providers to support the resolution of operational issues and ensure smooth follow-up and communication. - Support the Organization of the catering component of CERN Open Days 2027.

More information here.

Your profile:

- Previous exposure to hospitality, accommodation, customer service or contract follow-up would be an asset. - Interest in service coordination and event support, particularly in the context of large institutional events.

Skills:

- Service-oriented mindset, with the ability to respond efficiently to operational needs and provide quality customer service. - Good organisational skills, with the ability to follow up several operational topics in parallel and communicate effectively with users, internal stakeholders and external service providers. - Proficiency in Microsoft Office applications, in particular Outlook, Excel and Word. - Spoken and written English or French, with a commitment to learn the other language.

Eligibility criteria:

- You are a national of a CERN Member or Associate Member State. - By the application deadline, you have a maximum of two years of professional experience since graduation in Hospitality Management, Hotel Management, Service Management, Business Administration (or a related field) and your highest educational qualification is either a Bachelor's or Master's degree. - You have never had a CERN fellow or graduate contract before. - Applicants without University degree are not eligible. - Applicants with a PhD are not eligible.

Job closing date: 27.09.2026 at 23:59 CEST.

Contract duration: 24 months, with a possible extension up to 36 months maximum.

Working hours: 40 hours per week

Job flexibility: Fully Onsite

Target start date: 01-January-2027

Job reference: SCE-SSC-CS-2026-219-GRAE

Field of work: Facilities & Infrastructure Management

Benchmark job: 5B0010 - Process/Services Assistant

Global Benefits

- A monthly net stipend of either 5266 or 5793 Swiss Francs per month depending on your degree. - 30 days of paid leave per year plus 2 weeks annual closure. - Coverage by CERN’s comprehensive health insurance scheme (for yourself, your spouse and children), and membership of the CERN Pension Fund. - Family, child and infant monthly allowances depending on your individual circumstances. - A relocation package (installation grant and travel expenses) depending on your individual circumstances. - Possibility to extend your contract up to 36 months. - On-the-job and formal training including language classes.

Overview of CERN -Discover a world where the impossible is made possible!

At CERN, the European Organization for Nuclear Research, we are pushing the frontiers of science and technology. Our groundbreaking work brings together not only physicists but also a diverse range of professionals from engineering, technical, scientific, and administrative fields. Together, we foster an environment where innovation and collaboration thrive.

Every day, we face exciting new challenges and opportunities to contribute to cutting-edge research that shapes our understanding of the universe. We meet these challenges through the diverse perspectives within our teams, ensuring every contribution is valued and driving our shared sense of inclusion and purpose. Diversity is a core value of CERN since its foundation, and it remains central to our mission and continued success.

If you are ready to be part of a dynamic, inclusive community pushing the boundaries of knowledge, CERN is the place where your curiosity and skills can thrive. Be part of our mission to uncover what lies at the heart of the universe!TAKE PART!

More information about us, here:careers.cern

Application timeline

This vacancy was first listed on 4 September 2026, 11 days ago.

No closing date is published in the source feed for this position. EU vacancies typically remain open for four to eight weeks; check the official vacancy notice for the cut-off date and time.

Last verified against the EU Careers feed on 15 September 2026.

Where to learn more

For headcount, mission, and other open vacancies at CERN see the CERN institution page; for the cost of living, correction coefficient, and other postings in Geneva see our Geneva location page; for related vacancies in the Customer Service field browse our Customer Service domain page.

New to EU careers? Our beginner's guide walks through entry routes, EPSO competitions, and what to prepare. For application logistics see application tips and EPSO competitions.