Information Technology Officer – Service and Project Management (AD5) ) Internal for eu-LISA staff only - European Union Agency for the Operational Management of Large-Scale IT Systems (AD5, Tallinn)

About this position

The summary below is published by European Union Agency for the Operational Management of Large-Scale IT Systems on the official vacancy notice. Our own analysis — salary realism, comparable openings, career trajectory, language profile — follows further down the page.

Key responsibilities

According to the vacancy notice, the role centres on the following duties:

• Lead project and service implementation, including planning, execution, transition into operations, continuous improvement within infrastructure governance frameworks
• Proactively manage risks, issues, and dependencies across projects and infrastructure environments
• Coordinate cross functional technical teams (network, system, and platform) to ensure efficient delivery, operations, and maintenance of IT services
• Lead maintenance and transition activities, ensuring smooth deployment of changes, patches, and new services
• Drive Agile delivery by maintaining product backlogs, supporting prioritisation, removing impediments, and fostering team collaboration
• Lead service delivery processes, including incident, problem, and change management processes
• Monitor infrastructure performance and service delivery using KPIs and SLAs
• Establish, maintain, and continuously develop the service roadmap

Are you eligible?

Check these requirements from the notice before investing time in an application:

• Education: University degree in an ICT-related discipline (e.g., Computer Science, Information Technology, or Computer Engineering)
• Experience: Proven professional experience with project management and service management duties; experience leading and coordinating implementation of major infrastructure-related projects
• Languages: English (C1)
• Key skills: Knowledge of at least one recognised project management or Agile methodology (e.g. Agile, Scrum, SAFe, PRINCE2, PMP, or PM²), Ability to act upon eu-LISA's values and guiding principles, Ability to work effectively and independently in a fast-paced environment and manage multiple priorities, Strong interpersonal skills with ability to manage technical experts and business customers, Ability to collaborate proactively with a service-oriented mindset, driving problem-solving and innovation
• Eligibility: Engaged within eu-LISA as Temporary Staff 2(f) in function group AD, grade 5-7, on the closing date for applications and on the day of filling the post; appropriate character requirements for the duties involved; SECRET UE/EU SECRET security clearance required

Selection process

The notice describes the following selection steps:

• Application submission via e-recruitment platform
• Assessment against professional experience and knowledge criteria
• Assessment against education criteria
• Assessment against personal competencies criteria
• Assessment against language criteria
• Final stage candidates requested to supply documentary evidence

Contract and working arrangements

Contract duration: Reserve list valid until 31 December 2029.

Working arrangements: Hybrid working arrangements – Permanent relocation required; Place of Employment: Strasbourg (France).

Hiring unit: Platforms and Infrastructure Unit.

Position details

Reference

222

Last Verified

24 July 2026

Position overview

This is the official EU Careers listing for Information Technology Officer – Service and Project Management (AD5) ) Internal for eu-LISA staff only at eu-LISA based in Tallinn at the AD5 grade level (Temporary Agent). The vacancy reference is 222.

1

> European Union Agency for the Operational Management of Large -Scale > IT Systems in the Area of Freedom, Security and Justice > Vesilennuki 5, 10415 Tallinn, Estonia

www.eulisa.europa.eu

# About the unit

The Platforms and Infrastructure Unit (PIU) is responsible for the engineering, operation and maintenance of the

underlying networks, infrastructure and platforms that host the applications of the Justice and Home Affairs (JHA)

information systems, solutions and services entrusted to eu -LISA.

PIU ensures that these components are managed in a secure, reliable, and scalable manner, providing foundation

for the Agency’s IT operations. These responsibilities are delivered through core infrastructure services based on

Infrastructure As -A-Service (I aaS) and Platform -as -a-Service (PaaS) models. In addition, PIU is also responsible

for the configuration management process, including the maintenance of eu -LISA’s Configuration Management

Database (CMDB).

# About the job

eu -LISA aims to establish a reserve list from which to source the best available talent. Working under the

supervision of the respective Head of Sector and reporting to the Head of Platforms and Infrastructure Unit, you

will support eu -LISA’s mandate and e nsure that the Agency achieves its objectives, enhances its reputation, and

responds effectively to stakeholders’ needs.

For this selection, infrastructure -related experience refers to experience in delivering projects and services across

areas such as networks, platforms, and cloud environments.

> 1Date of publication: 12 Ju ne 202 6

Unit Platforms and Infrastructure Unit

Grade bracket AD5 -AD7 (Temporary Staff)

Place of Employment Strasbourg (France)

Working model Hybrid working arrangements – Permanent relocation required

Level of Security Clearance SECRET UE/EU SECRET

Deadline for Application 14 July 202 61 12:59 pm Tallinn time/11:59 am Strasbourg time

Validity of the Reserve List 31 December 202 9

# INTERNAL VACANCY NOTICE –

# Information Technology Officer –

# Service and Project Management (AD5)

Ref. eu -LISA/26/TA/AD5/12.2 2

> European Union Agency for the Operational Management of Large -Scale > IT Systems in the Area of Freedom, Security and Justice > Vesilennuki 5, 10415 Tallinn, Estonia

www.eulisa.europa.eu

Your tasks will include a wide range of responsibilities that extend beyond the following list:

Project Management responsibilities:

• Lead project and service implementation, including planning, execution, transition into operations,

continuous improvement within infrastructure governance frameworks in line with organisational

standards and regulatory requirements.

• Proactively manage risks, issues, and dependencies across projects and infrastructure environments,

including mitigation planning and follow -up.

• Coordinate cross functional technical teams (e.g. network, system, and platform) to ensure efficient

delivery, operations, and maintenance of IT services.

• Lead maintenance and transition activities, ensuring smooth deployment of changes, patches, and new

services into business -as -usual operations.

• Drive Agile delivery by maintaining product backlogs, supporting prioritisation, removing impediments,

and fostering team collaboration and continuous improvement across teams.

Service Management responsibilities:

• Lead service delivery processes, including incident, problem, and change management processes,

ensuring timely resolution and continuous service improvement.

• Monitor infrastructure performance and service delivery using KPIs and SLAs implementing proactive

measures to ensure high availability and reliability.

• Establish, maintain, and continuously develop the service roadmap, ensuring alignment with

organisational objectives, operational priorities, and long -term and service strategies.

• Lead budget planning, execution, and monitoring activities related to the managed services, ensuring

cost efficiency, proper financial oversight, and effective lifecycle management of associated assets and

resources.

• Ensure a high level of service quality through the monitoring and reporting of service performance, the

promotion of continuous improvement initiatives, and the timely management of service -related risks

and issues.

• Manage vendor and contractor performance while supporting procurement activities, ensuring

compliance with contractual obligations, technical specifications, evaluation processes, contract

management requirements, and quality standards.

# Eligibility criteria

To be eligible for recruitment and selection , you need to meet the following formal criteria, which need to be

fulfilled by the deadline for applications:

# General conditions

• You produce t he appropriate character requirements for the duties involved.

• You are e ngaged within eu -LISA as Temporary Staff 2(f) in function group AD, grade 5 -7, on the closing

date for applications and on the day of filling the post. 3

> European Union Agency for the Operational Management of Large -Scale > IT Systems in the Area of Freedom, Security and Justice > Vesilennuki 5, 10415 Tallinn, Estonia

www.eulisa.europa.eu

# Selection criteria

The suitability of candidates will be assessed against the following criteria during different stages of the selection

procedur e:

# Professional experience and knowledge

1. Proven professional experience with the duties mentioned under Section “About the Job” .

2. Experience with leading and coordinating the implementation of major i nfrastructure -related projects .

3. Proven knowledge of at least one recognised project management or Agile methodology (e.g. Agile,

Scrum, SAFe, PRINCE2, PMP, or PM²), supported by practical experience or a relevant certification.

# Education

4. A university degree in an ICT -related discipline (e.g., Computer Science, Information Technology, or

Computer Engineering).

# Personal competencies

5. Ability to act upon eu -LISA’s values and guiding principles (We get the job done - We take ownership -

We are all role models - We act together as one).

6. Ability to work effectively and independently in a fast -paced environment and manage multiple priorities.

7. Strong interpersonal skills with the ability to manage technical experts and business customers.

8. Ability to collaborate proactively with a service -oriented mindset, driving problem -solving and innovation.

# Language

9. Strong drafting and communication skills in English, both orally and in writing, at least at the C1 2 level.

# Advantageous

10. Possession of an ITIL certification obtained at any stage of the candidate's professional career.

11. Ability to operate effectively in an international environment, building effective working relationships with

stakeholders from diverse cultural and professional backgrounds.

12. Experience managing complex contracts , including associated budget responsibility, contract

performance monitoring and financial oversight with a consolidated contract value of at least EUR 1

million.

13. Experience in cooperati ng with EU institutions /agencies/bodies or Member States .

# Application process and next steps

Ready to join us in building a safer Europe? Apply now!

Before submitting your application, you should carefully check whether you meet all eligibility requirements.

Please complete your application form via the e-recruitment platform here . Due to the fact that this is an internal

selection, one must select ‘Internal’ next to the ‘Selection procedure type’ field and click ’Search’ here .

> 2Cf. Language levels of the Common European Framework of reference: http://europass.cedefop.europa.eu/en/resources/european - > language -levels -cefr 4 > European Union Agency for the Operational Management of Large -Scale > IT Systems in the Area of Freedom, Security and Justice > Vesilennuki 5, 10415 Tallinn, Estonia

www.eulisa.europa.eu

eu -LISA does not accept applications submitted by any other means (e.g., e -mail or post), or any spontaneous

applications . Your application should contain personal details, educational background, professional experience,

language proficiency, motivation letter, and responses to pre -screening questions if applicable . Candidates are

requested to support their application with adequate, concise examples of their work experience and

qualification s, especially if not directly addressed in the duties listed in t he application under professional

experience .

Please note that if at any stage of the selection procedure it is established that any of the requested information

provided by a candidate is false, they will be disqualified.

If a candidate reaches the final stage, they will be requested to supply documentary evidence in support of the

statements that they made for this application.

If you encounter any difficulties during the application process or have any further questions, please do not

hesitate to reach out to the Talent Acquisition Service . Feel free to send an email to eulisa -

[email protected] .

Equal Opportunities Employer

As an equal opportunities employer, we are committed to recruit and value individuals with diverse backgrounds

and experiences, and to foster an inclusive working environment, where everyone can be themselves. We

encourage all suitably qualified and eligib le candidates to apply regardless of their gender identity/expression,

age, racial, ethnic and cultural background, religion and beliefs, sexual orientation, disability or neurodiversity.

Candidates requiring reasonable accommodation during any stage of the selection procedure (e.g. written tests

or interviews) are invited to inform the Agency in advance. Supporting documentation may be requested where

appropriate. We will make every reason abl

Salary at this grade

Basic monthly salary at AD5 runs from €6,153 (step 1) to €6,961 (top step), giving an annual range of roughly €73,836 to €83,532 before tax and allowances. Steps increase automatically every two years; the figures here are taken from the salary grid in the EU Staff Regulations.

Eligible staff posted away from their country of nationality also receive an expatriation allowance worth 16% of basic salary (around €984 per month at step 1 of AD5) together with household, dependent-child, and education allowances where applicable. Take-home pay is then adjusted by the country correction coefficient for Tallinn. For a worked example see our correction coefficients guide and the EU salaries overview.

Application timeline

This vacancy was first listed on 12 June 2026, 44 days ago.

No closing date is published in the source feed for this position. EU vacancies typically remain open for four to eight weeks; check the official vacancy notice for the cut-off date and time.

Last verified against the EU Careers feed on 24 July 2026 (2 days ago).

Where to learn more

For full responsibilities, requirements, and career progression at AD5 see our AD5 grade page; for headcount, mission, and other open vacancies at eu-LISA see the eu-LISA institution page; for the cost of living, correction coefficient, and other postings in Tallinn see our Tallinn location page.

New to EU careers? Our beginner's guide walks through entry routes, EPSO competitions, and what to prepare. For application logistics see application tips and EPSO competitions.