Information Technology Officer - Business Relations Management (AD5-AD7) Internal for eu-LISA staff only - European Union Agency for the Operational Management of Large-Scale IT Systems (AD5, Tallinn)

About this position

The summary below is published by European Union Agency for the Operational Management of Large-Scale IT Systems on the official vacancy notice. Our own analysis — salary realism, comparable openings, career trajectory, language profile — follows further down the page.

Key responsibilities

According to the vacancy notice, the role centres on the following duties:

• Interacting and collaborating with stakeholders to understand, anticipate, capture and manage business demands for services, ensuring their proper analysis, prioritisation and follow-up
• Translating business needs, stakeholder demands and policy objectives into business requirements, user stories, use cases and other relevant business documentation to support the systems development lifecycle
• Processing, interpreting and analysing legal texts, policies, business demands, processes, and use cases and providing technical advice to support the preparation of legal initiatives and secondary legislation
• Leading, chairing and participating in meetings, workshops, governance bodies and stakeholder consultations and coordinating following up actions with internal and external stakeholders
• Gathering data, inputs, and information from multiple sources to support decision making and combining, structuring, and organising them to support business analysis and documentation
• Supporting internal teams in understanding business documentation and stakeholders' needs as well as monitoring their effective implementation of agreed business outcomes
• Acting as the bridge between legal, technical and the business domains, facilitating communication and ensuring a common understanding among stakeholders

Are you eligible?

Check these requirements from the notice before investing time in an application:

• Experience: Experience in performing the duties outlined in the job description; ability to translate, analyse and interpret data and information from various sources and to produce clear and actionable business insights and recommendations; ability to identify trends, patterns and implications in complex information and data, and to assess their business impact on the Agency's business objectives and operat…
• Languages: English (C1)
• Key skills: Strong drafting, proof-reading and communication skills in English, both orally and in writing, Ability to act upon eu-LISA's values and guiding principles, Ability to establish and maintain effective and constructive relationships with internal and external stakeholders, Strong active listening and interpersonal skills, Ability to work effectively and independently in a fast-paced environment, managing multiple priorities while maintaining a high level of quality and attention to detail, Ability to communicate clearly and effectively and adapt messages to different audiences, Ability to negotiate and influence to build consensus, manage differing perspectives, and achieve effective outcomes
• Eligibility: Must be engaged within eu-LISA as Temporary Staff 2(f) in function group AD, grade 5-7, on the closing date for applications and on the day of filling the post; must produce the appropriate character requirements for the duties involved; SECRET UE/EU SECRET level security clearance required

Contract and working arrangements

Contract duration: Temporary Staff.

Working arrangements: Hybrid working arrangements – Permanent relocation required; Place of Employment: Strasbourg (France) and/or Tallinn (Estonia).

Hiring unit: Business Relations Management Sector / Business and Stakeholder Relations Unit.

Position details

Reference

224

Last Verified

21 July 2026

Position overview

This is the official EU Careers listing for Information Technology Officer - Business Relations Management (AD5-AD7) Internal for eu-LISA staff only at eu-LISA based in Tallinn at the AD5 grade level (Temporary Agent). The vacancy reference is 224.

1

> European Union Agency for the Operational Management of Large -Scale > IT Systems in the Area of Freedom, Security and Justice > Vesilennuki 5, 10415 Tallinn, Estonia

www.eulisa.europa.eu

# About the unit

The Business and Stakeholder Relations Unit (BSU) is responsible for managing eu -LISA’s external relations by

overseeing business, stakeholder and institutional relations, as well as communication and public relations

activities. In this role, BSU’s core objective is to maintain and strengthen the Agency's reputation as a trusted and

reliable partner in its areas of expertise.

The Business Relations Management Sector (BRMS) serves as the primary interface between eu -LISA and its

stakeholders in the EU Justice and Home Affairs (JHA) domain. In this capacity , BRMS is responsible for ensuring

structured engagement with stakeholders and overseeing the implementation of stakeholder demands and

legal/business requirements that feed into the design and development of all IT systems entrusted to eu -LISA.

BRMS oversees three interconnected processes: business relationship management, demand management and

requirements management.

# About the job

Working under the supervision of the Head of the Business Relations Management Sector and reporting to the

Head of the Business and Stakeholder Relations Unit, you will support eu -LISA’s mandate and ensure that the

Agency achieves its objectives, enhances its reputation, and answers stakeholders’ needs .

You will play a key role in managing stakeholder relationships and ensuring that business needs, policy objectives,

and legal requirements are effectively translated into business requirements. Working closely with Member States,

> 1Date of publication: 18 June 2026

Sector and Unit Business Relations Management Sector/ Business and

Stakeholder Relations Unit

Grade bracket AD5 - AD7 (Temporary Staff)

Place of Employment Strasbourg (France) and/or Tallinn (Estonia)

Working model Hybrid working arrangements – Permanent relocation required

Level of Security Clearance SECRET UE/EU SECRET

Deadline for Application 21 July 202 61 12:59 pm Tallinn time/ 11:59 am Strasbourg time

Validity of the Reserve List 31 December 202 9

# INTERNAL VACANCY NOTICE –

# Information Technology Officer –

# Business Relations Management (AD5)

Ref. eu -LISA/26/TA/AD5/13. 22

> European Union Agency for the Operational Management of Large -Scale > IT Systems in the Area of Freedom, Security and Justice > Vesilennuki 5, 10415 Tallinn, Estonia

www.eulisa.europa.eu

EU institutions, and internal teams, you will support demand management and contribute to the successful

delivery of digital solutions entrusted to eu -LISA .

Your tasks will include a wide range of responsibilities that extend beyond the following list:

• Interacting and collaborating with stakeholders to understand, anticipate, capture and manage business

demand s for services , ensuring their proper analysis, prioritisation and follow -up.

• Translating business needs , stakeholder demands and policy objectives into business requirements , user

stories , use cases and other relevant business documentation to support the systems development

lifecycle.

• Processing, interpreting and analysing legal texts, policies, business demands, processes, and use cases

and p roviding technical advice to support the preparation of legal initiatives and secondary legislation .

• Leading, chairing and participating in meetings , workshops, governance bodies and stakeholder

consultations and coordinating following up actions with internal and external stakeholders .

• Gathering data, inputs, and information from multiple sources to support decision making and combining,

structuring, and organising them to support business analysis and documentation .

• Supporting internal teams in understand ing business documentation and stakeholders’ needs as well as

monitor ing their effective implementation of agreed business outcomes.

• Act ing as the bridge between legal, technical and the business domains , facilitating communication and

ensuring a common understanding among stakeholders.

# Eligibility criteria

To be eligible for recruitment and selection , you need to meet the following formal criteria, which need to be

fulfilled by the deadline for applications:

# General conditions

• You produce t he appropriate character requirements for the duties involved .

• You are e ngaged within eu -LISA as Temporary Staff 2(f) in function group AD, grade 5-7, on the closing

date for applications and on the day of filling the post .

# Selection criteria

The suitability of candidates will be assessed against the following criteria during different stages of the selection

procedur e:

# Professional experience

1. Experience in performing the duties outlined in the section ‘About the job’ .

2. Ability to translate, analyse and interpret data and information from various sources and to produce clear

and actionable business insights and recommendations .

3. Ability to identify trends , patterns and implications in complex information and data, and to assess the ir

business impact on the Agency ’s business objectives and operations .

4. Ability to analyse, evaluate and contribute to the improvement of business processes to enhance

efficiency and effectiveness. 3

> European Union Agency for the Operational Management of Large -Scale > IT Systems in the Area of Freedom, Security and Justice > Vesilennuki 5, 10415 Tallinn, Estonia

www.eulisa.europa.eu

# Language

5. Strong drafting, proof -reading and communication skills in English, both orally and in writing, at least at

the C1 level 2.

# Personal competencies

6. Ability to act upon eu -LISA’s values and guiding principles (We get the job done - We take ownership -

We are all role models - We act together as one).

7. Ability to establish and maintain effective and constructive relationships with internal and external

stakeholders, and to understand and anticipate their needs and expectations to support the achievement

of organisational objectives.

8. Strong active listening and interpersonal skills to understand, clarify and address stakeholder needs and

to facilitate effective collaboration among diverse stakeholders.

9. Ability to work effectively and independently in a fast -paced environment , manag ing multiple priorities

while maintaining a high level of quality and attention to detail .

10. Ability to communicate clearly and effectively and adapt messages to the different audiences.

11. Ability to negotiate and influence to build consensus, manage differing perspectives, and achieve effective

outcomes.

# Advantageous

12. Familiarity with the Justice and Home affairs policy areas and associated information systems landscape .

13. Knowledge of the EU decision -making and legislative process es.

14. Experience in collaborating with national authorities, EU Institutions, bodies and agencies and other

relevant stakeholders.

15. University degree in Computer Science, Information Technology, Information Systems, Software

Engineering, Computer Engineering, or a related field .

> 2Cf. Language levels of the Common European Framework of reference: > http://europass.cedefop.europa.eu/en/resources/european -language -levels -cefr 4 > European Union Agency for the Operational Management of Large -Scale > IT Systems in the Area of Freedom, Security and Justice > Vesilennuki 5, 10415 Tallinn, Estonia

www.eulisa.europa.eu

# Application process and next steps

Ready to join us in building a safer Europe? Apply now!

Before submitting your application, you should carefully check whether you meet all eligibility requirements.

Please complete your application form via the e-recruitment platform here . Due to the fact that this is an internal

selection, one must select ‘Internal’ next to the ‘Selection procedure type’ field and click ’Search’ here .

eu -LISA does not accept applications submitted by any other means (e.g., e -mail or post), or any spontaneous

applications . Your application should contain personal details, educational background, professional experience,

language proficiency, motivation letter, and responses to pre -screening questions if applicable . Candidates are

requested to support their application with adequate, concise examples of their work experience and

qualification s, especially if not directly addressed in the duties listed in t he application under professional

experience .

Please note that if at any stage of the selection procedure it is established that any of the requested information

provided by a candidate is false, they will be disqualified.

If a candidate reaches the final stage, they will be requested to supply documentary evidence in support of the

statements that they made for this application.

If you encounter any difficulties during the application process or have any further questions, please do not

hesitate to reach out to the Talent Acquisition Service . Feel free to send an email to eulisa -

[email protected] .

Equal Opportunities Employer

As an equal opportunities’ employer, we are committed to recruit and value individuals with diverse backgrounds

and experiences, and to foster an inclusive working environment, where everyone can be themselves. We

encourage all suitably qualified and eligible candidates to apply re gardless of their gender identity/expression,

age, racial, ethnic and cultural background, religion and beliefs, sexual orientation, disability or neurodiversity.

Candidates requiring reasonable accommodation during any stage of the selection procedure (e.g. written tests

or interviews) are invited to inform the Agency in advance. Supporting documentation may be requested where

appropriate. We will make every reason able eff

Salary at this grade

Basic monthly salary at AD5 runs from €6,153 (step 1) to €6,961 (top step), giving an annual range of roughly €73,836 to €83,532 before tax and allowances. Steps increase automatically every two years; the figures here are taken from the salary grid in the EU Staff Regulations.

Eligible staff posted away from their country of nationality also receive an expatriation allowance worth 16% of basic salary (around €984 per month at step 1 of AD5) together with household, dependent-child, and education allowances where applicable. Take-home pay is then adjusted by the country correction coefficient for Tallinn. For a worked example see our correction coefficients guide and the EU salaries overview.

Application timeline

This vacancy was first listed on 18 June 2026, 38 days ago.

No closing date is published in the source feed for this position. EU vacancies typically remain open for four to eight weeks; check the official vacancy notice for the cut-off date and time.

Last verified against the EU Careers feed on 21 July 2026 (5 days ago).

Where to learn more

For full responsibilities, requirements, and career progression at AD5 see our AD5 grade page; for headcount, mission, and other open vacancies at eu-LISA see the eu-LISA institution page; for the cost of living, correction coefficient, and other postings in Tallinn see our Tallinn location page.

New to EU careers? Our beginner's guide walks through entry routes, EPSO competitions, and what to prepare. For application logistics see application tips and EPSO competitions.