Information Technology Officer - Business Relations Management (AD5) - European Union Agency for the Operational Management of Large-Scale IT Systems (AD5, Tallinn)

About this position

The summary below is published by European Union Agency for the Operational Management of Large-Scale IT Systems on the official vacancy notice. Our own analysis — salary realism, comparable openings, career trajectory, language profile — follows further down the page.

Key responsibilities

According to the vacancy notice, the role centres on the following duties:

• Interact and collaborate with stakeholders to understand, anticipate, capture and manage business demands for services
• Translate business needs, stakeholder demands and policy objectives into business requirements, user stories, use cases and business documentation
• Process, interpret and analyse legal texts, policies, business demands, processes, and use cases and provide technical advice
• Lead, chair and participate in meetings, workshops, governance bodies and stakeholder consultations
• Gather data, inputs, and information from multiple sources to support decision making
• Support internal teams in understanding business documentation and stakeholders' needs
• Act as bridge between legal, technical and business domains

Are you eligible?

Check these requirements from the notice before investing time in an application:

• Education: Completed university studies attested by a diploma with a normal period of university education of three years or more
• Experience: Experience in performing the duties outlined in the job description
• Languages: One of the 24 EU official languages (C1), Another EU official language (B2), English (C1)
• Key skills: Ability to translate, analyse and interpret data and information from various sources, Ability to identify trends, patterns and implications in complex information and data, Ability to analyse, evaluate and contribute to improvement of business processes, Strong drafting, proof-reading and communication skills in English, Ability to establish and maintain effective relationships with internal and external stakeholders, Strong active listening and interpersonal skills, Ability to work effectively and independently in a fast-paced environment, Ability to communicate clearly and effectively to different audiences, Ability to negotiate and influence to build consensus
• Eligibility: National of one of the EU Member States or Norway, Iceland, Liechtenstein, or Switzerland and enjoy full rights as a citizen; produce appropriate character requirements; physically fit to perform duties; fulfilled any obligations imposed by laws concerning military service; SECRET UE/EU SECRET security clearance required

Contract and working arrangements

Contract duration: Initial contract of 5 years subject to renewal.

Working arrangements: Hybrid working arrangements – Permanent relocation required; Place of Employment: Strasbourg (France) and/or Tallinn (Estonia).

Hiring unit: Business Relations Management Sector / Business and Stakeholder Relations Unit.

Position details

Reference

223

Last Verified

21 July 2026

Position overview

This is the official EU Careers listing for Information Technology Officer - Business Relations Management (AD5) at eu-LISA based in Tallinn at the AD5 grade level (Temporary Agent). The vacancy reference is 223.

1

> European Union Agency for the Operational Management of Large -Scale > IT Systems in the Area of Freedom, Security and Justice > Vesilennuki 5, 10415 Tallinn, Estonia

www.eulisa.europa.eu

# About the Agency

We are eu -LISA, the European Union Agency for the Operational Management of Large -Scale IT Systems in the

Area of Freedom, Security and Justice. We help implement the European Union’s policies by designing,

developing, and operating large -scale information systems in internal security , border management, and judicial

cooperation.

Our teams develop and manage the technological architecture of the Schengen area and the EU justice domain.

By equipping law enforcement and border management operators and juridical practitioners with cutting -edge

technological infrastructure, we help ens ure security and justice for citizens.

With a workforce of more than 24 nationalities, eu -LISA embraces an international work environment and values

collaboration among colleagues from diverse backgrounds. Join us to become part of our organisational culture

that fosters inclusivity and diversity. Our belief is 'Together as one, we are making it happen'. We want our people

to feel respected, valued and empowered.

Please visit our website and discover more about eu -LISA’s core activities.

> 1Date of publication: 18 Jun e202 6

Sector and Unit Business Relations Management Sector/ Business and Stakeholder

Relations Unit

Contract Duration Initial contract of 5 years subject to renewal

Function Group/Grade AD5 (Temporary Staff)

Place of Employment Strasbourg (France) and/ or Tallinn (Estonia)

Working model Hybrid working arrangements – Permanent relocation require d

Level of Security Clearance SECRET UE/EU SECRET

Deadline for Application 21 July 202 61 12:59 pm Tallinn time / 11:59 am Strasbourg time

Validity of the Reserve List 31 December 202 9

# VACANCY NOTICE –

# Information Technology Officer –

# Business Relations Management (AD 5)

Ref. eu -LISA/26/TA/AD5/13.1 2

> European Union Agency for the Operational Management of Large -Scale > IT Systems in the Area of Freedom, Security and Justice > Vesilennuki 5, 10415 Tallinn, Estonia

www.eulisa.europa.eu

# About the unit

The Business and Stakeholder Relations Unit (BSU) is responsible for managing eu -LISA’s external relations by

overseeing business, stakeholder and institutional relations, as well as communication and public relations

activities. In this role, BSU’s core objective is to maintain and strengthen the Agency's reputation as a trusted and

reliable partner in its areas of expertise.

The Business Relations Management Sector (BRMS) serves as the primary interface between eu -LISA and its

stakeholders in the EU Justice and Home Affairs (JHA) domain. In this capacity , BRMS is responsible for ensuring

structured engagement with stakeholders and overseeing the implementation of stakeholder demands and

legal/business requirements that feed into the design and development of all IT systems entrusted to eu -LISA.

BRMS oversees three interconnected processes: business relationship management, demand management and

requirements management.

# About the job

eu -LISA aims to establish a reserve list from which to source the best talent . Working under the supervision of

the Head of the Business Relations Management Sector and reporting to the Head of the Business and

Stakeholder Relations Unit, you will support eu -LISA’s mandate and ensure that the Agency achieves its

objectives, enhances its reputation, and answers stakeholders’ needs .

You will play a key role in managing stakeholder relationships and ensuring that business needs, policy objectives,

and legal requirements are effectively translated into business requirements. Working closely with Member States,

EU institutions, and inter nal teams, you will support demand management and contribute to the successful

delivery of digital solutions entrusted to eu -LISA .

Your tasks will include a wide range of responsibilities that extend beyond the following list:

• Interacting and collaborating with stakeholders to understand, anticipate, capture and manage business

demand s for services , ensuring their proper analysis, prioritisation and follow -up .

• Translating business needs , stakeholder demands and policy objectives into business requirements , user

stories , use cases and other relevant business documentation to support the systems development

lifecycle .

• Processing, interpreting and analysing legal texts, policies, business demands, processes, and use cases

and p roviding technical advice to support the preparation of legal initiatives and secondary legislation .

• Leading , chairing and participating in meetings , workshops, governance bodies and stakeholder

consultations and coordinating following up actions with internal and external stakeholders .

• Gathering data, inputs, and information from multiple sources to support decision making and combining,

structuring, and organising them to support business analysis and documentation .

• Supporting internal teams in understand ing business documentation and stakeholders’ needs as well as

monitor ing their effective implementation of agreed business outcomes .

• Act ing as the bridge between legal, technical and the business domains , facilitating communication and

ensuring a common understanding among stakeholders .

# Eligibility criteria

To be eligible for recruitment and selection , you need to meet the following formal criteria, which need to be

fulfilled by the deadline for application: 3

> European Union Agency for the Operational Management of Large -Scale > IT Systems in the Area of Freedom, Security and Justice > Vesilennuki 5, 10415 Tallinn, Estonia

www.eulisa.europa.eu

# General conditions

1. You are national of one of the EU Member States or Norway, Iceland, Liechtenstein, or Switzerland and

you enjoy full rights as a citizen 2.

2. You produce t he appropriate character requirements for the duties involved .

3. You are p hysically fit to perform your duties 3.

4. You have f ulfilled any obligations imposed on you by the laws concerning military service .

# Education

5. You have a l evel of education which corresponds to completed university studies attested by a diploma

provided that the normal period of university education is three years or more .

Only qualifications awarded in an EU Member State or that are subject to an equivalence certificate issued by an

authority in a said EU Member State shall be taken into consideration .

# Language

6. You have a t horough knowledge (C1 level ) of one of the 24 EU official languages and a satisfactory

knowledge (B2 level ) of another EU official language for the performance of your duties .

# Selection Criteria

eu -LISA aims to establish a reserve list from which to source the best talent. The suitability of candidates will be

assessed against the following criteria during different stages of the selection procedur e:

# Professional experience

1. Experience in performing the duties outlined in the section ‘About the job’ .

2. Ability to translate, analyse and interpret data and information from various sources and to produce clear

and actionable business insights and recommendations .

3. Ability to identify trends , patterns and implications in complex information and data, and to assess the ir

business impact on the Agency ’s business objectives and operations .

4. Ability to analyse, evaluate and contribute to the improvement of business processes to enhance

efficiency and effectiveness .

# Language

5. Strong drafting, proof -reading and communication skills in English, both orally and in writing, at least at

the C1 level 4.

> 2Prior to an appointment, the successful candidate will be requested to provide a certificate of absence of any criminal record issued > by the competent authority. > 3Prior to an appointment, the successful candidate shall be medically examined by a selected medical service in order that the > Agency may be satisfied that they fulfil the requirement of Article 82 (3)d of the Conditions of employment of other servants of t he > European Communities. > 4Cf. Language levels of the Common European Framework of reference: > http://europass.cedefop.europa.eu/en/resources/european -language -levels -cefr 4 > European Union Agency for the Operational Management of Large -Scale > IT Systems in the Area of Freedom, Security and Justice > Vesilennuki 5, 10415 Tallinn, Estonia

www.eulisa.europa.eu

# Personal competencies

6. Ability to act upon eu -LISA’s values and guiding principles (We get the job done - We take ownership -

We are all role models - We act together as one) .

7. Ability to establish and maintain effective and constructive relationships with internal and external

stakeholders, and to understand and anticipate their needs and expectations to support the achievement

of organisational objectives .

8. Strong a ctive listening and interpersonal skills to understand , clarify and address stakeholder needs and

to facilitate effective collaboration among diverse stak eholder s.

9. Ability to work effectively and independently in a fast -paced environment , manag ing multiple priorities

while maintaining a high level of quality and attention to detail .

10. Ability to communicate clearly and effectively and adapt messages to the different audience s.

11. Ability to negotiate and influence to build consensus, manage differing perspectives, and achieve effective

outcomes.

# Advantageous

12. Familiarity with the Justice and Home affairs policy areas and associated information systems landscape .

13. Knowledge of the EU decision -making and legislative process es .

14. Experience in collaborating with national authorities, EU Institutions, bo

Salary at this grade

Basic monthly salary at AD5 runs from €6,153 (step 1) to €6,961 (top step), giving an annual range of roughly €73,836 to €83,532 before tax and allowances. Steps increase automatically every two years; the figures here are taken from the salary grid in the EU Staff Regulations.

Eligible staff posted away from their country of nationality also receive an expatriation allowance worth 16% of basic salary (around €984 per month at step 1 of AD5) together with household, dependent-child, and education allowances where applicable. Take-home pay is then adjusted by the country correction coefficient for Tallinn. For a worked example see our correction coefficients guide and the EU salaries overview.

Application timeline

This vacancy was first listed on 18 June 2026, 38 days ago.

No closing date is published in the source feed for this position. EU vacancies typically remain open for four to eight weeks; check the official vacancy notice for the cut-off date and time.

Last verified against the EU Careers feed on 21 July 2026 (5 days ago).

Where to learn more

For full responsibilities, requirements, and career progression at AD5 see our AD5 grade page; for headcount, mission, and other open vacancies at eu-LISA see the eu-LISA institution page; for the cost of living, correction coefficient, and other postings in Tallinn see our Tallinn location page.

New to EU careers? Our beginner's guide walks through entry routes, EPSO competitions, and what to prepare. For application logistics see application tips and EPSO competitions.